Business Process Analyst

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Apply By: Friday, February 6, :59 pm EST

Business Process Analyst - Visitor Information Channels

Job ID:

236574

Posting status:

Open

Organization:

Destination Ontario

Division:

Ontario Travel Information Services

City:

Toronto

Position(s) language:

English

Job term:

1 Permanent, 1 Temporary (up to 12 months with possible extension)

Job code:

4A008 - ProgPlanEval04

Salary:

$73, $102,803.00 Per year

Partnering for Process Excellence: Driving Transformation Across Every Channel.

We're looking for a dynamic professional to collaborate with internal and external partners to coordinate and plan business process analysis and improvement activities across service delivery channels and support functions. In this role, you'll provide critical project support for process design initiatives, helping to enhance our organization's capacity for transformation and continuous improvement. If you're passionate about optimizing workflows and delivering innovative solutions, we want to hear from you

About us:

Destination Ontario is the lead tourism marketing organization for Ontario, Canada. We market Ontario to travel consumers within Ontario, Canada and around the world. We inspire travellers to make Ontario a must-see destination on their travel list and to return to the beauty of Ontario again and again. Key to our success is working collaboratively with our tourism partners to benefit from shared content, joint partnerships and delivering a visitor-first approach to our marketing.

Discover how we're shaping the future of Ontario's tourism industry Check out Destination Ontario's Strategic Playbook: a bold plan driving our success and supporting the Ontario tourism industry's growth.

About the job

You will:

• lead the strategic design and delivery of visitor information service channels, with a focus on the roaming channel
• attend in-person events and activations across Ontario to support roaming service delivery
• provide advice, consultation and analysis and identifies opportunities to re-design business processes supporting organizational goals
• prepare reports and documents to support the business planning process
• collaborate with internal teams and external stakeholders to modernize and improve service delivery

This position requires regular travel across the Province of Ontario.

What you bring to the team
Mandatory requirements

• a valid "G" class driver's license

Technical Knowledge and Skills

You have:

• knowledge of process methodology principles to apply recognized process improvement standards
• an understanding of Government directions, planning processes, decision making and approval processes to coordinate business process improvements
• knowledge of business process modeling and service delivery principles
• computer applications to prepare reports and to track and monitor statistical data

Communication and Interpersonal Skills:

You have:

• oral and written communication skills to manage diverse business contacts, prepare reports and presentations
• relationship management skills to provide advice and guidance
• consensus building skills to build effective relationship with internal and external stakeholders
• consultation and collaboration skills to understand business processes and propose improvements

Research, Analytical and Problem Solving Skills

You can:

• synthesize information from a broad range of sources
• analyze operational performance data
• assess process structures and business practices to understand requitements and make recommendations

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

Additional information:

Apply by:

Friday, February 6, :59 pm EST

Position details:

• 1 English Permanent, 10 Dundas St E, Toronto, Toronto Region
• 1 English Temporary, duration up to 12 months, 10 Dundas St E, Toronto, Toronto Region

Compensation group:

Association of Management, Administrative and Professional Crown Employees of Ontario

Work hours:

Schedule 6

Category:

Policy and Analysis

Posted on:

Friday, January 23, 2026

Note:

• Less qualified applicants may be considered on an underfill basis.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• T-TP-236574/25(2)

How to apply:

• You must apply online.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Read the job description to make sure you understand this job.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

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