Senior Customer Service Representative
1 week ago
Full-time | Monday–Thursday on-site, Friday from home | 8:00 AM – 4:30 PM
DECO Windshield Repair is looking for a
Senior Customer Service Representative
to join our team in Calgary.
This position is ideal for someone with solid experience in customer support who communicates clearly, writes exceptionally well, and enjoys helping people. You'll manage both
everyday customer interactions
and
escalated cases
that require extra care and judgment. Most of your work will happen through
written communication
(chat, email, and messaging) with some
phone and front-desk support
as needed.
What you'll do
- Respond to customers via chat, email, and phone with professionalism and empathy
- Manage escalated inquiries with sound judgment and clear communication
- Support the customer experience team by documenting cases and following up as needed
- Maintain DECO's friendly and trustworthy tone in all communication
- Collaborate with internal departments to resolve complex issues efficiently
What we're looking for
- Excellent English writing and speaking skills
(flawless grammar, professional tone) - Experience handling
escalated or complex customer cases - Strong
empathy
,
problem-solving
, and
attention to detail - Calm and confident under pressure
- Proficient with computers and able to learn new systems quickly
- Organized, dependable, and a strong team player
- French
is an asset
Work schedule
- Monday–Thursday:
on-site (Calgary) - Friday:
work from home - Hours:
8:00 AM – 4:30 PM
Compensation
- Competitive pay aligned with market standards
-
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