Rogers Customer Service Representative

1 week ago

Calgary, Alberta, Canada Transcend Business Solutions Full time $42,000 - $63,000 per year

We're hiring Customer Service Representatives to support the Rogers telecommunications campaign, helping customers stay connected through world-class wireless and internet solutions. As a key part of our customer-facing team, you'll assist clients with plan recommendations, device options, and account services while delivering the high-quality support Rogers is known for.

What You'll Do as a Rogers Customer Service Representative:

  • Speak directly with customers to answer product, billing, and service-related questions
  • Recommend Rogers wireless and internet plans that meet each customer's unique needs
  • Assist with account changes, service upgrades, device troubleshooting, and retention
  • Provide prompt, professional support with a focus on satisfaction and solution-based service
  • Maintain accurate customer records and service logs
  • Collaborate with your team to meet daily goals and ensure smooth campaign execution
  • Represent Rogers with professionalism, positivity, and clear communication

If you're someone who enjoys helping people, learning about new technology, and being part of a performance-driven team, this role offers a clear path to success and growth. We're looking for individuals who are motivated, reliable, and ready to start building a career in the telecommunications and customer service field.

What We're Looking For:

  • Strong interest in customer service, sales, or telecommunications
  • Comfortable talking to customers and offering personalized solutions
  • Positive attitude with a team-first mindset
  • Great communication and interpersonal skills
  • Ability to manage time efficiently and stay organized
  • Previous customer service or retail sales experience is a plus—but not required
  • Self-starter mentality with a willingness to learn and grow

Why Join Us:

  • Weekly pay structure with uncapped commission opportunities
  • Full product and customer service training provided
  • Opportunities to move into leadership, account management, or sales roles
  • Work with cutting-edge wireless and internet solutions from Rogers
  • Supportive team environment focused on recognition and growth

Job Type: Full-time

Pay: $800.00-$1,150.00 per week

Benefits:

  • Company events
  • Flexible schedule
  • On-site parking

Work Location: In person

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