Quality Manager – Drive Process, Improve Performance, and Lead Change

Quality Manager – Drive Process, Improve Performance, and Lead Change

Location: Sydney, Nova Scotia
Term: Full Time, Permanent
Anticipated Start Date: As soon as possible
Type: In Office

Full transparency: we work a little differently around here.

This isn't a place where you show up, punch a clock, and coast.
We show up because we want our work to mean something. Too many people go through the motions at jobs that don't challenge them, grow them, or give them a sense of purpose. That's not us.

At Protocase, your ideas matter—because they shape our future. We thrive on collaboration and common-sense problem solving. If you want to be part of a team where your work has impact, where people genuinely care, and where innovation is the norm, we should talk.

About Us

Established in 2001, Protocase Inc. is a rapidly expanding company that combines software innovation with advanced manufacturing to deliver truly custom products in days—not weeks. Using the expertise of 400+ employees, we support more than 16,000 customers worldwide, including Google, Apple, NASA, Tesla, Boeing, and MIT.

We are ISO:9001 certified, AS9100D registered, ITAR compliant, and registered with Canadian Controlled Goods. We are growing fast, and we're looking for people who want to grow with us.

About the Opportunity

Let's address the title head-on: "Quality Manager" doesn't quite capture what we're looking for.

We want someone who:

• Isn't afraid to roll up their sleeves
• Knows that great quality starts with great process
• Understands the challenge of High Velocity Mass Customization (HVMC) 
• Can zoom out to see the whole system—and then zoom in to fix what's broken
• Believes in clear procedures, trained leaders, and accountability
• Can influence change from both the top down and the bottom up

You'll have access to production management, R&D, engineering—anyone you need. Your success will be measured on quality performance and NCR reduction, and your impact will be felt across the entire organization.

If you're someone who can cut through the noise, get to the root cause, and build processes that make it hard to get things wrong, you'll thrive here.

What You'll Do

• Lead the development and execution of our quality strategy.
• Analyze feedback and production trends to identify root causes—not symptoms.
• Build and improve processes that eliminate recurring issues.
• Work with cross-functional teams to implement solutions that actually work.
• Focus on high-impact improvements instead of chasing every detail.
• Maintain and strengthen ISO 9001, AS9100D, and other compliance elements.
• Help drive a culture of accountability and continuous improvement.

About You

• You are driven, practical, and systems-minded. 
• You understand process work at a fundamental level, and you like to make things simple, repeatable, and difficult to get wrong.
• You can see the big picture, but you also know when to dive in and sort out the details.
•  You value structure, clear communication, and doing things properly.

You'll succeed here if you:

• Have a degree/diploma in engineering, quality management, or related experience
• Have 5+ years in quality, process improvement, or operations leadership
• Naturally understand process and can break work into simple, logical steps
• Think in systems and can see how processes connect
• Have strong analytical skills—you know what matters and what doesn't
• Communicate clearly and lead change with influence, not force
• Are familiar with ISO 9001, AS9100D, and lean/Six Sigma (an asset)
• Are results-driven and comfortable with accountability

Why Us?

We recognize and reward people who work hard, take ownership, and drive improvement.

Our starting annual total compensation package—including base salary and performance incentives—ranges from $158,300 to $204,750 depending on experience.

In addition, you can look forward to:

•  Training & Growth: Leadership training and skills development opportunities, regular coaching, and pathways for growth.
•  Comprehensive Health & Dental Plan: 50% company coverage through Blue Cross.
• Pension Plan: Company contributions after six months.
•  Community Discounts: Enjoy discounts at local shops and restaurants.
•  Vacation: Two weeks of vacation, increasing with service (three weeks after three years, four after five).
•  Social Events: Regular company events including seasonal parties, monthly lunches, and more.
•  Lifestyle of Cape Breton, Nova Scotia: Enjoy a coastal lifestyle with short commutes, strong community, and year-round natural beauty.

Ready to Join Us?

If you're excited about making a real impact in custom manufacturing and want to help shape the future of our quality systems, we'd love to hear from you. Apply today and let's build something exceptional together.