Process Improvement Manager

Process Improvement Manager – Drive Process, Improve Performance, and Lead Change Location: Sydney, Nova ScotiaTerm: Full Time, PermanentAnticipated Start Date: As soon as possibleType: In Office Full transparency: we work a little differently around here. This isn’t a place where you show up, punch a clock, and coast.We show up because we want our work to mean something. Too many people go through the motions at jobs that don’t challenge them, grow them, or give them a sense of purpose. That’s not us. At Protocase, your ideas matter—because they shape our future. We thrive on collaboration and common-sense problem solving. If you want to be part of a team where your work has impact, where people genuinely care, and where innovation is the norm, we should talk. About Us Established in 2001, Protocase Inc. is a rapidly expanding company that combines software innovation with advanced manufacturing to deliver truly custom products in days—not weeks. Using the expertise of 400+ employees, we support more than 16,000 customers worldwide, including Google, Apple, NASA, Tesla, Boeing, and MIT. We are ISO:9001 certified, AS9100D registered, ITAR compliant, and registered with Canadian Controlled Goods. We are growing fast, and we’re looking for people who want to grow with us. About the Opportunity We want someone who: Isn’t afraid to roll up their sleeves Knows that great outcomes start with great processes Understands the challenge of High Velocity Mass Customization (HVMC) Can zoom out to see the whole system—and then zoom in to fix what’s broken Believes in clear procedures, trained leaders, and accountability Can influence change from both the top down and the bottom up You’ll work closely with production management, R&D, engineering—whoever you need to make improvements stick. Your success will be measured in the development of strong processes, identifying opportunities to streamline for greater efficiency, reduced NCR’s, and making an impact felt across the entire organization. If you’re someone who can cut through noise, get to the true root cause, and build processes that make it easy to do things right, you’ll thrive here. What You’ll Do Lead the development and execution of our process improvement strategy Analyze feedback, workflows, and production trends to identify root causes—not symptoms Build, refine, and document processes that eliminate recurring issues Work with cross-functional teams to implement solutions that actually work on the floor Prioritize high-impact changes instead of getting lost in low-value details Maintain and strengthen ISO 9001, AS9100D, and other compliance requirements Help drive a culture of accountability, clarity, and continuous improvement About You You are driven, practical, and systems-minded You understand process work at a fundamental level, and you like to make things simple, repeatable, and difficult to get wrong You can see the big picture but know when to dive into the details to get clarity You value structure, clear communication, and doing things properly. You’ll succeed here if you: Have a degree/diploma in engineering, process improvement, quality, or related experience Bring 5+ years of experience in quality, process improvement, operations, or similar leadership roles Naturally understand process and can break work into simple, logical, repeatable steps Think in systems and can see how processes connect and impact each other Have strong analytical skills—you know what actually matters and what doesn’t Communicate clearly and lead change with influence, not force Are familiar with ISO 9001, AS9100D, and lean/Six Sigma (an asset) Are results‑driven and comfortable with accountability Why Us? We recognize and reward people who work hard, take ownership, and drive improvement. Our starting annual total compensation package—including base salary and performance incentives—ranges from $158,300 to $204,750 depending on experience. In addition, you can look forward to: Training & Growth: Leadership training and skills development opportunities, regular coaching, and pathways for growth. ⚕️ Comprehensive Health & Dental Plan: 50% company coverage through Blue Cross. Pension Plan: Company contributions after six months. Community Discounts: Enjoy discounts at local shops and restaurants.