Process Improvement Manager – Drive Process, Improve Performance, and Lead Change

Process Improvement Manager – Drive Process, Improve Performance, and Lead ChangeLocation: Sydney, Nova ScotiaTerm: Full Time, PermanentAnticipated Start Date: As soon as possibleType: In OfficeFull transparency: we work a little differently around here.This isn't a place where you show up, punch a clock, and coast.We show up because we want our work to mean something. Too many people go through the motions at jobs that don't challenge them, grow them, or give them a sense of purpose. That's not us.At Protocase, your ideas matter—because they shape our future. We thrive on collaboration and common-sense problem solving. If you want to be part of a team where your work has impact, where people genuinely care, and where innovation is the norm, we should talk. About UsEstablished in 2001, Protocase Inc. is a rapidly expanding company that combines software innovation with advanced manufacturing to deliver truly custom products in days—not weeks. Using the expertise of 400+ employees, we support more than 16,000 customers worldwide, including Google, Apple, NASA, Tesla, Boeing, and MIT.We are ISO:9001 certified, AS9100D registered, ITAR compliant, and registered with Canadian Controlled Goods. We are growing fast, and we're looking for people who want to grow with us. About the OpportunityWe want someone who:Isn't afraid to roll up their sleevesKnows that great outcomes start with great processesUnderstands the challenge of High Velocity Mass Customization (HVMC)  Can zoom out to see the whole system—and then zoom in to fix what's brokenBelieves in clear procedures, trained leaders, and accountabilityCan influence change from both the top down and the bottom upYou'll work closely with production management, R&D, engineering—whoever you need to make improvements stick. Your success will be measured in the development of strong processes, identifying opportunities to streamline for greater efficiency, reduced NCR's, and making an impact felt across the entire organization. If you're someone who can cut through noise, get to the true root cause, and build processes that make it easy to do things right, you'll thrive here.What You'll DoLead the development and execution of our process improvement strategyAnalyze feedback, workflows, and production trends to identify root causes—not symptomsBuild, refine, and document processes that eliminate recurring issuesWork with cross-functional teams to implement solutions that actually work on the floorPrioritize high-impact changes instead of getting lost in low-value detailsMaintain and strengthen ISO 9001, AS9100D, and other compliance requirementsHelp drive a culture of accountability, clarity, and continuous improvementAbout YouYou are driven, practical, and systems-mindedYou understand process work at a fundamental level, and you like to make things simple, repeatable, and difficult to get wrongYou can see the big picture but know when to dive into the details to get clarity You value structure, clear communication, and doing things properly.You'll succeed here if you:Have a degree/diploma in engineering, process improvement, quality, or related experienceBring 5+ years of experience in quality, process improvement, operations, or similar leadership rolesNaturally understand process and can break work into simple, logical, repeatable stepsThink in systems and can see how processes connect and impact each otherHave strong analytical skills—you know what actually matters and what doesn'tCommunicate clearly and lead change with influence, not forceAre familiar with ISO 9001, AS9100D, and lean/Six Sigma (an asset)Are results-driven and comfortable with accountabilityWhy Us?We recognize and reward people who work hard, take ownership, and drive improvement.Our starting annual total compensation package—including base salary and performance incentives—ranges from $158,300 to $204,750 depending on experience.In addition, you can look forward to: Training & Growth: Leadership training and skills development opportunities, regular coaching, and pathways for growth. Comprehensive Health & Dental Plan: 50% company coverage through Blue Cross. Pension Plan: Company contributions after six months. Community Discounts: Enjoy discounts at local shops and restaurants. Vacation: Two weeks of vacation, increasing with service (three weeks after three years, four after five). Social Events: Regular company events including seasonal parties, monthly lunches, and more. Lifestyle of Cape Breton, Nova Scotia: Enjoy a coastal lifestyle with short commutes, strong community, and year-round natural beauty.Ready to Join Us?If you're excited about making a real impact in custom manufacturing and want to help shape the future of our quality systems, we'd love to hear from you. Apply today and let's build something exceptional together.