Inside Sales Administrator

Key Position Objective:

The Inside Sales Administrator is responsible for ensuring customer orders are fulfilled in a timely and accurate manner, maintaining strong customer relationships, and providing support to the Territory Managers.

Key Responsibilities:

• Ensure all orders are properly acknowledged, accepted and scheduled, with delivery dates accurately communicated.
• Monitor, process, and track orders through multiple channels, including, LCBO order portal, emails, phone calls, and sales representative.
• Coordinate order deliveries across multiple markets through multiple internal and external delivery providers.
• Resolve product and delivery issues through effective communication with customers, third-party service providers, and internal teams.
• Proactively track customer and warehouse inventories to anticipate needs.
• Provide customers with accurate and timely product information, including pricing, promotions and product availability.
• Collaborate with Production, Logistics and Sales teams to maintain appropriate inventory levels; participate in team and department meetings as required.
• Work with Finance to manage invoices, proofs of delivery, returns/credits, accounts receivable, and other documentation needs.
• Provide administrative and sales support to the Territory Managers as required.
• Maintain accurate and up to date customer records, documentation, and databases.
• Make outbound cold calls to prospective customers across multiple sales channels (phone and email).
• Create and maintain updated Duty Free, Export, and Out of Province decks and prices list.
• Support Magnotta Sales Agents in additional markets.

Position Requirements and Experience These experiences and competencies are the minimums required for success in this position.

• Post-secondary education in Business, Sales, Marketing, or a related field preferred; equivalent work experience will be considered.
• 2-3 years of experience in inside sales, customer service order desk, (preferably in a distribution, retail, or consumer goods environment).
• Experience processing customer orders and working with sales systems, portals, or vendor platforms.

CORE COMPETENCIES

• Strong problem-solving and analytical abilities with a proactive, customer-focused mindset.
• Excellent verbal and written communication skills, with a professional and positive demeanor.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and meet deadlines.
• Ability to work both independently with minimal supervision and collaboratively in a fast-paced team environment.
• Comfortable making outbound calls and engaging with customers to generate new business opportunities.
• Strong cross-functional collaboration skills.

TECHNICAL SKILLS

• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Experience with ERP systems, CRM systems, inventory management software, and vendor portals.

·WORKING CONDITIONS

• In office-based environment
• Requires prolonged periods of sitting and computer use.
• Frequent use of phone, email, and virtual communication platforms to interact with customers and colleagues.
• ·Work may be subject to frequent interruptions and requires the ability to refocus quickly.
• ·Involves repetitive tasks such as data entry, order processing, and customer follow-ups.
• ·Requires sustained concentration and attention to detail for most of the workday.

We thank all candidates for their interest. Only those candidate(s) selected will be contacted.

Job Type: Full-time

Pay: $52,000.00-$60,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Fluent communication in English both verbal and written.

Experience:

• customer service and order desk: 3 years (preferred)

Work Location: In person