Contract Parking Patroller

Position Summary

The
Parking Patroller (Contract)
is responsible for monitoring and enforcing parking regulations on private properties managed under the iStall platform or associated Licensee networks. Operating as an independent contractor, the Patroller ensures compliance with posted parking rules, promotes orderly use of parking facilities, and issues private property parking citations in accordance with applicable laws and company policies.

This role is compensated in a combination of
base pay of $18.75/hr
plus commissions on paid notices issued on shift. This role requires the use of the contractor's own vehicle and offers reimbursement for mileage at a rate of
$0.35 per kilometre
.

Engagement Type

• Role Type:
  Independent Contractor
• Compensation:
  Hourly pay of $18.75/hr plus a commission of $2.00 per paid citation , plus reimbursement on kilometres and mileage of $0.35/km.
• Vehicle Requirement:
  Must supply a reliable, insured personal vehicle suitable for patrol operations

Reporting Structure

• Reports to:
  Patrol Manager or Property Administrator (as designated)
• Coordinates with:
  Call Center Staff, Licensee Administrators, and Enforcement Review Team

Core Responsibilities

Patrol & Inspection

• Conduct regular and scheduled patrols of assigned properties using a personal vehicle.
• Identify vehicles in violation of posted parking rules (e.g., no permit, expired payment, unauthorized stall).
• Verify license plates, permits, and payment sessions via mobile enforcement applications or LPR systems.

Citation Issuance

• Issue private property parking citations in accordance with Licensee policy and private enforcement legislation.
• Record violations accurately, capturing photos, timestamps, GPS coordinates, and reason codes.
• Use approved digital or physical citation methods (iStall Patrol app or citation books).
• Where permitted, issue
  warnings
  instead of citations following pre-defined permissions.

Signage Installation & Maintenance

• Assist with the
  installation, inspection, and maintenance of regulatory and informational parking signage
  to ensure compliance with applicable bylaws and private enforcement standards.
• Confirm that signage remains
  clearly visible, unobstructed, and properly mounted
  at required entry points and within each enforcement zone.
• Replace damaged, missing, or outdated signage as directed, documenting all installations and repairs with time-stamped photos.
• Report any inconsistencies between posted rules and system-configured enforcement parameters.

Data Integrity & Compliance

• Maintain accurate patrol and citation logs in the enforcement system.
• Uphold evidentiary standards required for dispute resolution or MLEO compliance.
• Handle all license plate and personal information in strict adherence to privacy legislation.

Professional Conduct & Public Interaction

• Maintain professionalism when approached by residents, visitors, or contractors.
• Provide general information about parking policies or dispute processes.
• Avoid confrontation and immediately report any incidents or unsafe behavior to supervisors.

Safety & Operational Readiness

• Wear designated uniform and visible identification while on patrol.
• Ensure personal vehicle is maintained, insured, and equipped for patrol duties.
• Exercise caution when patrolling at night or in adverse conditions.

Decision Authority

• Authorized to
  issue citations and warnings
  in accordance with Licensee rules.
• May
  request cancellation or review
  of a violation but
  cannot approve
  one.
• Not authorized to tow, boot, or immobilize vehicles unless separately contracted and trained.

Key Performance Indicators (KPIs)

• Patrol coverage and consistency
• Accuracy and validity of issued citations
• Dispute uphold rate (validity of enforcement actions)
• Professional conduct and compliance with procedures
• Timeliness of reporting and data submission

Qualifications

• Valid
  driver's license
  and
  clean driving record
• Access to a
  reliable, insured personal vehicle
  (required)
• MLEO certification
  (Municipal Law Enforcement Officer) is considered a
  strong asset
• Training available
  for qualified candidates who do not currently hold MLEO certification
• Must have a
  clean criminal record check
  to qualify for certification
• Experience in parking enforcement, private security, or by-law enforcement preferred
• Strong written communication and mobile device proficiency

Work Conditions

• Independent field work in both indoor and outdoor environments
• Frequent walking and driving between patrol sites
• Exposure to inclement weather and occasional confrontational situations
• Flexible hours, including evenings and weekends

Tools & Equipment

• Personal vehicle and smartphone (mandatory)
• iStall Patrol or equivalent digital enforcement platform
• Citation books or mobile printer (where applicable)
• Uniform and ID badge (provided)

Core Competencies

• Integrity & Accountability:
  Adheres to legal standards and enforcement procedures.
• Professionalism:
  Maintains composure and respect in all interactions.
• Attention to Detail:
  Ensures accurate, defensible citation records.
• Judgment:
  Understands when to escalate or issue warnings.
• Self-Management:
  Operates efficiently with minimal supervision.