Technical Lead, Software Development

At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.

We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other.

About The Role
We are seeking an experienced Technical Lead to lead a team of developers building scalable backend and frontend systems that power our in-house Booking Management System (BMS) and Salesforce integration.

This is a hands-on role. The Technical Lead will not only provide leadership and mentorship but will also code daily as a staff engineer within the team. The successful candidate must be equally comfortable designing system architecture, guiding engineers, and writing production-level code themselves.

The role also requires strong experience in collaborating with and managing offshore development teams, ensuring productivity, quality, and alignment across time zones.

In addition, this leader will champion the use of AI-assisted code generation and bring experience with machine learning (ML) concepts to strengthen our technology capabilities and delivery velocity.

Salary Range: $120,000 – $150,000 CAD annually, based on experience and qualifications.

Responsibilities

• Lead, mentor, and grow a hybrid team of in-house and offshore full-stack engineers.
• Provide technical and strategic guidance while maintaining a collaborative, inclusive culture.
• Code daily as an active contributor - taking on feature development, code reviews, debugging, and technical problem-solving.
• Drive backend and frontend execution, aligning with organizational and business goals.
• Champion engineering best practices in code quality, testing, CI/CD, and maintainability.
• Guide system design decisions, ensuring solutions are scalable, reliable, and aligned with long-term architecture.
• Introduce and scale AI code generation tools (e.g., Copilot, Code Whisperer, Claude) to improve developer productivity.
• Identify opportunities to apply machine learning for business workflows, analytics, or customer-facing features.
• Manage communication and coordination with offshore teams, ensuring clarity, accountability, and delivery alignment.
• Partner with Product and QA to ensure testable requirements and high-quality releases.
• Facilitate Agile ceremonies (planning, stand-ups, retrospectives) and report on sprint/release readiness.

Requirements

• Must be willing and able to code daily as a staff-level engineer.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 5+ years of hands-on experience in full-stack development.
• 2+ years of experience leading or managing software engineering teams.
• Proven ability to deliver complex technical projects from concept to production.

Technical Skills

Backend

• Strong understanding of backend development with technologies such as Python/Django.
• Experience designing and building microservices and event-driven systems (e.g., Kafka).
• Deep knowledge of software testing best practices and frameworks.

Frontend

• Solid experience with
• Understanding of frontend testing strategies and component-based design.

AI & ML

• Experience using AI-assisted code generation tools to improve productivity.
• Exposure to machine learning concepts and practical applications (predictive analytics, anomaly detection, personalization).
• Ability to collaborate with ML/data engineers to integrate ML into production.

General

• Experience collaborating with offshore teams across time zones.
• Comfortable with AWS and modern DevOps tools.
• Familiarity with distributed systems concepts.
• Strong track record managing remote/distributed teams.
• Familiarity with CI/CD pipelines and DevOps practices.

REWARDS

You may be eligible to receive the following benefits, based on your contract type:

• 3 weeks vacation (4 weeks after your first year)
• Extended health benefits package
• Applauz Recognition
• Comprehensive employee assistance program
• Paid anniversary day off
• "Pawternity leave" days for your new furry family members
• Great working hours
• Friendly and fun team environment with company celebrations and social events
• Access to Canadian travel industry discounts
• DE&I initiatives and events
• Community (volunteer) Hours
• Social Clubs including Book Club & Fitness Club
• Paid Maternity & Parental leave
• Paid Pregnancy loss leave

DIVERSITY, EQUITY, AND INCLUSION

We are an equal opportunity workplace. We strongly encourage applications from under-represented communities, diverse backgrounds, identities, and experiences.  We don't judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don't care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we're looking for motivated, compassionate people who can execute from the ground up. We also know that everyone has a unique career journey and experience comes in many forms.

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