Personal Line Insurance Broker- RIBO license required
5 days ago
Technical Service Representative (TSR) – Brampton Branch
We're looking for a Technical Service Representative (TSR) to join our Brampton branch.
This role is a mix of servicing existing clients and supporting new business, with a strong focus on home and auto insurance quoting.
You'll work Monday to Friday, 9:00 AM to 6:00 PM, in a fast-paced, self-motivated environment. Strong communication skills and professional phone manner are essential.
Key Responsibilities
- Handle policy renewals, endorsements, cancellations, and basic claims transactions
- Prepare home and auto insurance quotes for new and existing clients
- Support producers by gathering underwriting information and processing new business
- Educate and advise clients on insurance products and coverages to ensure satisfaction and retention
- Learn and follow underwriting guidelines of multiple insurance carriers and brokerage standards
- Review and audit applications submitted by producers for accuracy and compliance
- Prepare pink slips, binders, certificates of insurance, and processing memos
- Maintain accurate client files and documentation in TAM (Agency Manager)
- Coordinate follow-ups and manage outstanding tasks in a timely manner
- Perform general administrative and service duties as assigned by principals
Qualifications
- Minimum 1 year of experience in an insurance brokerage (personal lines)
- RIBO License required or must have passed the RIBO exam
- Proven experience or strong ability to quote home and auto insurance
- Excellent organizational skills with strong attention to detail
- Ability to manage multiple priorities and meet deadlines
- Fast and accurate typing skills
- Experience with TAM – Agency Manager and Compu-Quote is an asset
- Proficient in MS Word and Outlook
Job Details
- Job Type: Full-time
- Schedule: Monday to Friday, 9:00 AM – 6:00 PM
- Education: High School diploma or equivalent
- Experience: Minimum 2 year customer service / insurance brokerage experience
- License: RIBO Licensed (Required)
- Salary: $45,000 – $55,000 (based on experience)
- Compensation to be discussed during the interview process
Job Type: Full-time
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Casual dress
- On-site parking
- Paid time off
Experience:
- Insurance Customer service: 1 year (required)
Licence/Certification:
- RIBO License (required)
Work Location: In person
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