Field Operations Supervisor, Toronto Service

Who we are

TK Elevator is one of the world's leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We're reshaping the elevator industry and transforming cities into the best places to live.

What we expect

Role Responsibilities

• Strategic Planning Operational Leadership: Develop and implement strategic plans to effectively allocate and manage employee assignments. Ensure alignment with contractual obligations, focusing on quality and efficiency in service delivery. Direct and supervise field labor forces and support personnel to drive initiatives to meet or exceed customer service delivery.
• Employee and Safety Management: Oversee all aspects of employee management, including recruiting, training, coaching, discipline, and termination. Ensure compliance with safety standards as outlined by company policies and the provincial Health and Safety Act. Investigate and address safety incidents to prevent future occurrences. Plan, direct and coordinate employee assignments, through tangible and visual employee performance, to ensure compliance with contractual obligations and organizational expectations
• Training and Development: Conduct regular 'Toolbox Talk' meetings and training sessions to enhance staff skills and knowledge to maximize safety protocol achievement and adherence.
• Client and Contractor Relations: Foster strong, collaborative relationships with property managers, designated managers and owners. Strive to exceed expectations through proactive communication and collaboration.
• Quality Assurance and Resource Management: Monitor and evaluate work processes, providing technical guidance or coordination support as needed. This includes both verbal and written communication, as well as the preparation of relevant documentation. Ensure quality standards are met through clear communication, consistent oversight and support.
• Innovation: Remain abreast of evolving elevator technology, ensuring the company stays at the forefront of industry advancements
• Customer Service Excellence: Model organizational expectations through, delivery of clear, concise communication with various stakeholders. Demonstrated commitment to exceptional customer service delivery.

Who we are looking for

RoleQualifications

• A minimum of 5 years of relevant experience in the elevator industry (mechanic or adjuster). Prior supervisory experience considered an asset.
• Strong understanding of industry standards and field operations, specifically, maintenance, modernization, repair of technical systems.
• Thorough knowledge of the elevator industry with field experience in elevator maintenance, modernization or repair
• Proven aptitude of essential business software with the ability to quickly adapt to new systems and technology.
• Demonstrated ability to read and interpret technical documentation specifications, with strong mechanical and electrical comprehension skills.
• Experience in people management, including the ability to lead, inspire, trust, and gain commitment from a diverse team.
• Excellent customer service, project management and conflict resolution skills
• Ability to work effectively under pressure, management competition priorities and thrive in a fast-paced environment.
• Exceptional interpersonal and communication skills. Experience engaging with employers, customers and stakeholders at all levels (internally and externally)

Additional information

Additional information

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, colour, religion, sexual orientation, gender identity, national origin, disability, age and veteran status, or any other protected status required by applicable law.

Job Reference: CA_ET_TKELEV00297