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Inside Sales Account Representative

2 hours ago

Richmond, British Columbia, Canada Wanshing Machinery Ltd WS Canada Full time

Company Description

At Wanshing Machinery, we bring over 30 years of industry expertise to the forefront of forklift and material handling solutions. Our mission is to deliver reliable, efficient, and cost-effective equipment tailored to meet the diverse needs of businesses across Canada and the United States of America.

Inside Sales Representative – Forklifts & Warehouse Equipment

The Inside Sales Representative is responsible for supporting sales and operations by managing customer inquiries, preparing quotations, processing orders, and ensuring a smooth experience from initial contact through order completion. This role acts as a key liaison between customers and internal teams.

The successful candidate will work closely with operations and logistics to deliver high-quality customer service, promote equipment solutions, and build long-term client relationships. No prior forklift experience is required; product training will be provided.

Key Responsibilities

  • Respond to inbound sales inquiries via phone, email, and online platforms in a professional and timely manner.
  • Provide accurate product information, pricing, and quotations for forklifts and warehouse equipment.
  • Identify customer needs and recommend suitable equipment or solutions.
  • Follow up on quotations and sales opportunities to support deal closure.
  • Process sales orders, invoices, and related documentation using accounting or invoicing software.
  • Coordinate with operations and logistics teams regarding equipment preparation, delivery, and scheduling.
  • Maintain organized and accurate customer and sales records.
  • Support general sales administration and reporting as required.
  • Deliver consistent and high-quality customer service throughout the sales process.
  • Perform other duties as assigned.

Knowledge, Skills, and Abilities

  • Previous experience in sales, inside sales, or customer service is preferred.
  • Strong communication and interpersonal skills.
  • Customer-focused with the ability to build professional relationships.
  • Highly organized, self-motivated, and detail-oriented.
  • Comfortable using Microsoft Office (Outlook, Word, Excel).
  • Familiarity with accounting or invoicing software is an asset.
  • Ability to learn new products and systems quickly; training will be provided.

Training, Education, and Experience

  • 1–3 years of experience in sales or a related role is an asset.
  • Post-secondary education in business or a related field is an asset.
  • High school diploma required.
  • No forklift or heavy equipment experience required.Compensation & Benefits

Compensation & Benefits

  • Base pay: $20/hour, plus performance-based commission
  • Opportunities for professional growth and advancement
  • Extended health care
  • On-site parking

Job Types: Full-time

Ability to commute/relocate:

  • Richmond, BC: reliably commute or plan to relocate before starting work (required)

Experience:

  • Inside sales: 1 year (required)
  • Work Location: In person