Full Time Store Manager

6 days ago

Richmond, British Columbia, Canada The Body Shop Full time

Role Overview:

As an inspirational leader with enthusiasm for our brand purpose, you will lead a store team to deliver retail excellence, drive strong sales results, and create engaging customer experiences.

Key Job Accountabilities:

  • Lead & work as part of a successful, engaged team to best meet the needs of our customers
  • Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
  • Problem solves effectively & proactively as much as possible using available resources
  • Communicate effectively & act as a flexible & responsible role model to your team
  • Ensure development of customer loyalty to further build The Body Shop brand
  • Meet sales & performance targets
  • Manage stock; monitor & manage change
  • Confidently use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
  • Identify & attract high potential candidates & develop current team members to succeed in their goals
  • Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
  • Schedules include holidays, nights, and weekends to meet the needs of the business
  • Flexibility to work across Sunday to Saturday is required

Skills/Competencies:

  • Experience in a customer-facing role, people leadership & team development required
  • Proven ability to meet sales & performance targets with outstanding planning & organizing skills
  • Ability to work collaboratively within a feedback culture
  • Experience coaching & developing a successful team to drive sales
  • Outstanding problem solving & communication skills
  • Experience analyzing data (KPI's) to make sound business decisions required
  • Comfortable with Microsoft Office Suite

Physical Requirements:

  • Must be able to stand and walk for extended periods (up to 8 hours per shift)
  • Ability to lift and move products up to 25 lbs.
  • Frequent reaching, bending, crouching as required

The Body Shop is an equal opportunity employer and we welcome applicants from all backgrounds.

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