Business Operations Manager

Location: Full time in-office, Niagara Region

Who We Are:

For 25 years, we've been leaders in the DIY security space (Defender) & baby safety (Levana), creating ground- breaking consumer electronics that bring peace of mind to millions of people all over the world. We sell directly through our brand websites, Amazon, and through our retail partners like Costco and Walmart.

Who You Are

You are a highly organized, resourceful operations professional who thrives in a fast-paced, multi-functional environment. You have a sharp eye for detail and a natural ability to streamline processes, manage timelines, and Assist cross-functional teams. Whether you're negotiating with vendors, optimizing warehouse operations, or supporting customer service excellence, you're always thinking ahead and driving improvements. You're tech-savvy, solutions-focused, and bring a proactive mindset to everything you do from supply chain management to people leadership. You're excited to roll up your sleeves, own your responsibilities, and contribute meaningfully to a growing, dynamic company.

Why Join Us?

Join a fast-growing company where your contributions have a direct, visible impact every day.

• Competitive salary
• Full benefits package starting after just 60 days
• Paid time off with no waiting period
• Be part of a purpose-driven team focused on growth and development

Key Responsibilities:

Supply Chain

• Manage all purchase orders from creation to delivery, coordinating vendor communication and shipping timelines.
• Build and maintain strong vendor relationships to enable agile inventory planning and negotiation.
• Analyze historical sales and inventory data to recommend purchase quantities and timing.

Outbound Shipping Operations

• Oversee 3PL performance, warehouse operations, and ERP integrations to ensure accurate and timely order fulfillment.
• Assist with order processing procedures, inventory management, and cycle counts to maximize availability and accuracy.
• Monitor shipping-related costs and performance, reviewing and disputing incorrect invoices as needed.

Human Resources

• Assist recruitment efforts, identifying high-potential candidates and streamlining hiring processes.
• Ensure accurate payroll processing and support people management across in-office and offshore teams.
• Support company culture and policy adherence, acting as a resource for employee relations.

Support

• Assist a customer support team focused on high satisfaction, fast response, and efficient resolution and optimize team productivity.
• Manage the rollout of support technologies, including AI-driven chatbot and phone system enhancements.
• Support sales efforts through item setup, retailer communication, and order processing to drive channel growth.
• Manage and support the growth of the VIP Installer Program, focusing on engagement, structure, and results.

Design

• Oversee asset creation and deployment for new products across Shopify, Amazon, and retail partner platforms.
• Assist marketing content initiatives such as videos and visual assets, aligning with best practices and timelines.
• Ensure all product launches meet brand standards and go live on time.

Process Improvement & Cost Management

• Proactively identify and assist in researching tools, software, and workflow enhancements to cut costs and boost efficiency.
• Collaborate cross-functionally to evaluate, test, and implement impactful operational improvements.

What We're Looking For

We're seeking a sharp, tech-savvy operations leader with a strong background in eCommerce and consumer goods. The ideal candidate brings a balance of strategic thinking and hands-on execution, with a proven ability to build and optimize systems, lead people, and solve problems at scale.

Skills

• eCommerce Consumer Goods Experience
• Technology & Systems Improvement: You've led or directly implemented tools like ERPs, WMS, or automation platforms. You're not just tech-friendly, you're tech-forward and hands-on.
• Team Management: You've built and led high-performing teams. You know how to develop talent, set clear expectations, and foster accountability.
• Process-Oriented Mindset: You think in systems. You design workflows that scale and rely on data and logic to drive decisions.
• Solution-Focused: You're a proactive, relentless problem solver who thrives on untangling complex challenges and finding a better way.
• Strong analytical skills with a keen focus on data driven decision making and analysis.

Year of Experience

• 5–7 years of progressive experience in operations, supply chain, or logistics within a consumer goods or eCommerce environment
• 4+ years of people management experience, including building, supervising, and developing high-performing teams
• Hands-on experience with ERP systems and software implementation (e.g., NetSuite, SAP, Shopify, WMS, automation tools); must be technically fluent and system-oriented
• Proven track record of leading process improvement initiatives and driving efficiency through technology and logical system design
• Demonstrated success in problem-solving roles that required cross-functional coordination and solution development under pressure

Education

• Bachelors degree in Business Operations Management or related field.

Job Type: Full-time

Education:

• Bachelor's Degree (required)

Experience:

• E-commerce or Consumer Goods: 5 years (required)
• Supply chain: 5 years (required)
• People Management: 4 years (required)
• ERP systems: 4 years (required)

Work Location: In person