Restaurant Supervisor

2 weeks ago

Toronto, Ontario, Canada 3 Brasseurs Canada Full time

3 Brasseurs is a growing company that takes its social responsibilities seriously and places people at the heart of its decisions and strategy.

We are looking for enthusiastic individuals to join a close-knit team and share our passion for on-site brewed beer in a warm and welcoming atmosphere.

Being a manager with us means working in a participative management style, while enjoying autonomy and responsibility. Our Supervisor position is a full role that provides excellent development opportunities to build a career with us

Joining the 3 Brasseurs team means enjoying these benefits:

  • Group insurance covered 55% by the employer

  • Employee Assistance Program fully paid by the employer

  • Employee meal discounts

  • Fast-track career advancement opportunities within the company

  • A company culture focused on personal and professional growth

  • A dynamic team and friendly work environment

  • Free employee parking

Position Overview

Reporting to the Restaurant Manager, the Supervisor supports the oversight and supervision of staff, ensuring team performance and the proper execution of delegated tasks. As a brand ambassador, the Supervisor embodies the company's values and represents upper management with professionalism. All actions and decisions are guided by collective success, service excellence, and the well-being of both customers and employees.

This role offers a career development opportunity leading to a management position. It is intended for an experienced team member—whether a server, bartender, or support staff—who demonstrates a strong work ethic and adherence to the company's best practices.

Main Responsibilities:

  • Ensure service quality and atmosphere meet company and management standards.

  • Manage workflow to guarantee smooth and efficient service.

  • Evaluate daily performance through observation and actions, then provide coaching.

  • Help identify career development opportunities for team members.

  • Assist in resolving employee issues and conflicts.

  • Oversee quality control and ensure standards, protocols, and regulations are respected.

  • Communicate organizational needs so employees are set up for success.

  • Supervise and act as a reference point for employees, offering guidance, support, and compassion.

  • Step in to assist management when needed.

  • Act as a liaison between staff and management, fostering strong communication.

Qualifications for Success

Experience

  • 6 months to 1 year of supervisory or leadership experience in the restaurant or hospitality sector (an asset).

  • Hands-on floor experience with a solid understanding of restaurant operations.

Skills & Competencies

  • Excellent communication skills in French and the ability to communicate in English.

  • Strong customer service orientation and ability to prioritize during high-volume periods.

  • Natural leadership and team spirit.

  • Motivation to learn and develop management skills.

  • Ability to support the team in sales management and operational efficiency.

  • Strong coaching, motivating, and training abilities.

  • Conflict resolution skills and ability to maintain a positive work environment.

  • Positive, dynamic attitude with a drive to take on challenges.

  • Attention to detail and rigor in task execution.

Work Schedule

  • Full-time or Part-time

  • Availability from Monday to Sunday with 2 days off per week.

  • Participation in both opening and closing shifts on a rotational basis.

  • Flexible hours: days, evenings, and weekends depending on restaurant needs.

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