Bedford Tap Room Manager

Who are Nine Locks?

Founded in 2015, Nine Locks Brewing Company is based in Dartmouth, NS. In the few short years since opening, we've quickly grown to be Nova Scotia's top-selling craft brewery, with our growth and success attributed to our award-winning product lineup, fiercely loyal fans, and, most importantly, our world-class team. Committed to quality, we're proud to say that we only ever brew in small batches using all-natural ingredients - and never any compromises.

About the Role

We are seeking a dynamic and experienced Retail / Tap Room Manager to oversee the daily operations of our new Bedford Tap Room. This individual will lead all aspects of our front-of-house operations, including the tap room, retail area, and food service, with a focus on delivering exceptional guest experiences, driving sales, and fostering a strong team culture.

This is a hands-on leadership role ideal for someone who thrives in a fast-paced hospitality environment, has a strong sense of ownership, and is passionate about craft beverages, food, and local community engagement.

Key Responsibilities

Operations & Floor Management

• Oversee daily operations of the tap room, retail store, and restaurant area.
• Ensure seamless execution of food, beverage, and retail service.
• Maintain a clean, organized, and welcoming environment at all times.
• Ensure facilities—including brewing operations—are in excellent working condition.

Team Leadership & HR

• Hire, train, and develop a high-performing team focused on delivering top-tier customer service.
• Schedule staff effectively to ensure optimal coverage and productivity.
• Provide ongoing coaching, performance management, and motivation.
• Lead by example with a strong floor presence during peak hours.

Inventory & Product Management

• Track and manage inventory across food, bar, and retail categories.
• Order supplies in a timely manner to ensure adequate stock levels.
• Conduct regular inventory counts and reconcile discrepancies.
• Ensure all products—especially fresh goods—are rotated and displayed appropriately.

Customer Experience & Brand Management

• Deliver a best-in-class guest experience by resolving issues promptly and professionally.
• Build strong customer relationships and gather feedback to inform improvements.
• Support and execute promotional events and new product launches.
• Maintain high merchandising standards that align with seasonal and brand strategies.

Collaboration & Strategy

• Work closely with the Chef to align menu offerings with customer preferences and profitability goals.
• Partner with Marketing to execute local promotions, events, and campaigns.
• Liaise with the Brewmaster to stay informed of brewing operations and product availability.
• Collaborate with internal teams (e.g., Operations, Finance, Marketing) to support company-wide goals.

Qualifications & Experience

• Bachelor's Degree or equivalent combination of education and experience.
• 3–5 years of experience in bar/restaurant operations.
• 3–5 years of experience in a management or leadership role.
• Proven ability to lead teams, manage customer service excellence, and drive results.
• Strong organizational, communication, and problem-solving skills.
• Experience with inventory management systems and POS systems is an asset.

Working Conditions

• Ability to lift and transport kegs and flats weighing up to 50 lbs.
• Must be comfortable standing for up to 8 hours per shift.
• Evening and weekend availability required.

Team Structure

This position oversees:

• Bedford Tap Room Lead
• Bedford Retail / Tap Room Team
• Chef

Regular collaboration with:

• General Manager
• Operations Manager
• Marketing Director
• Brewmaster
• Controller

Working at Nine Locks

Join us at Nine Locks and be part of an amazing team with a great company culture. We offer a competitive salary that includes gratuities, along with a comprehensive benefits package featuring medical, dental, disability, vacation, and a Registered Retirement Savings Plan. As well we provide our employees with a lucrative plan for Nine Locks Beverages and Merchandise.

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Ability to commute/relocate:

• Bedford, NS: reliably commute or plan to relocate before starting work (required)

Experience:

• Restaurant management: 3 years (required)

Work Location: In person