Dispatch and Logistics

About Us

Eleven Revelstoke Lodge is an adventure lodge located in the heart of the outdoor adventure mecca, Revelstoke, BC, offering guided adventures and personalized culinary experiences. Eleven Revelstoke Lodge is also the home of the Quartermaster Eatery, a fine dining establishment that uses seasonal ingredients from local farms, boutique ranches and wild, sustainable fisheries to craft exquisite and unique dishes that change with the seasons.

Our staff enjoy access to numerous in-house discounts and pro deals, available to all employees. Additionally, we offer health and dental benefits for eligible full-time employees. We are also committed to fostering internal development and providing opportunities to enhance and expand our team's skills.

Position Summary

Eleven Revelstoke Lodge is seeking an operative and focused Dispatch and Logistics administratorto join the team. This role is responsible for monitoring and managing all radio traffic before, during, and after the skiing day and will serve as the primary contact person between operations in the field and Revelstoke. The Dispatch and Logistics administrator will maintain continuous radio and satellite communications with all ski operations and in emergency situations, facilitate ground rescue operations and liaison between staff, rescue personnel, and key stakeholders. The ideal candidate has extensive teamwork skills, is able to make educated decisions, and is able to remain calm in stressful situations. This is a part-time, seasonal position starting at $25 - $27 CAD/hour and 4% vacation pay. The Winter season runs December through April.

Responsibilities/Duties/Functions/Tasks

• Coordinate with the Experience Team to ensure all guest information (eg. emergency contacts, medical conditions etc) is current and loaded in the Eleven App.
• Remote participation in AM and PM guide meetings as required
• Daily review and proofing of the Run List and Group List.
• Maintain continuous communication with all pilots and guides in the field.
• Log all communication (sat and radio) in the daily Radio Log
• Ensure helicopters and guides perform mandatory check-ins
• Support the aviation program with timely and relevant air traffic and weather updates
• Use flight following software to maintain constant spatial awareness of helicopters
• Communication with surrounding operations as needed to manage airspace
• Maintain strong familiarity with the ERL Heli Skiing Emergency Response Plan
• Response level protocols
• Staging areas, rescue caches and contents
• Internal and external resources
• Assume the role of Base Coordinator in the event of an incident.
• Document daily runs skied, zones skied, and skier numbers
• Coordinate with the lodge and experience team to provide relevant information
• Timing of skier returns, injuries, special requests
• Coordinate with the FBO/Kelowna Airport, Experience Team, and Guide Team to manage guest transfers.
• Perform emergent and non-emergent notifications per protocol
• Document key workflows and develop SOPs to ensure operational continuity and long-term sustainability of the department.
• Assist with guide & pilot/engineer staff accommodations including:
• Scheduling staff to respective accommodation
• Informing staff where they are staying
• Working with housekeeper(s) on scheduling, supplies. etc.
• Coordinating snow clearing for both house rentals
• Assist Heli Ski Operations Manager with annual staff training logistics including:
• Staff accommodation
• Meal logistics including total numbers for culinary team, snacks and drinks
• Participation in annual and ongoing trainings

Qualifications

• Strong work ethic, teamwork, and decision-making skills
• Ability to remain calm and perform under stress.
• Exceptional written and verbal communication skills
• Strong administrative and organizational skills
• CalTopo, Zoleo, Google Earth, WhatsApp, SkyTracker, etc.
• • Proficiency with Google Workspace applications
• Proficiency with additional web-based applications used for operational support

Work Requirements

• Canadian citizenship, permanent residency, or work authorization
• Continuous internet and cellular connectivity while on-shift