Customs Release Supervisor

2 days ago

Winnipeg MB RH T, Canada Border Brokers Full time

Border Brokers Inc. is a Canadian Customs Broker, Consultant, and Freight Forwarder with over 40 years of industry experience. We simplify customs clearance through customized solutions, in-house experts, and innovative processes—and we're proud of the service that sets us apart.

We're currently looking for a Customs Release Supervisor to lead our release team and keep daily operations running smoothly. This is a hands-on leadership role ideal for someone with customs brokerage experience who enjoys supporting a team in a fast-paced environment.

What You'll Do

  • Oversee day-to-day customs release operations
  • Monitor the brokerage queue and ensure ETAs are met
  • Assign and prioritize work for the release team
  • Support and coach team members; escalate issues when needed
  • Ensure compliance with current customs release procedures
  • Train staff on daily processes and workflows
  • Create schedules to ensure proper coverage
  • Run monthly team reports and help develop SOPs
  • Communicate staffing needs, overtime, and team concerns to management

What We're Looking For

  • Experience in customs brokerage / customs release operations
  • Previous supervisory or team lead experience preferred
  • CCS Designation preferred
  • Strong organization and time-management skills
  • Ability to adapt and problem-solve in a fast-paced environment
  • Approachable, supportive leadership style
  • Comfortable delegating and guiding team performance

What We Offer

  • Competitive compensation + bonus structure
  • Generous benefits package, including:
  • Extended health & dental
  • RRSP matching
  • Paid time off
  • Tuition reimbursement
  • Employee assistance program
  • Hybrid & work-from-home options
  • Company events and a supportive team culture
  • Long-term career growth with a well-established customs brokerage

Apply with a cover letter on Indeed today and grow your career with Border Brokers Inc.

Job Types: Full-time, Permanent

Benefits:

  • Commuter benefits
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Work from home

Application question(s):

  • What are your Salary Expectations for this role?

Experience:

  • Customs Release: 4 years (required)

Licence/Certification:

  • Certified Customs Specialist (CCS) Designation (preferred)

Work Location: Hybrid remote in Winnipeg, MB R3H 0T8

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