Représentant aux ventes internes/Representative

En tant que Représentant – Ventes internes , vous interagirez avec les clients existants afin d'accroître les ventes des produits et/ou services de l'entreprise. Vous serez responsable de la réception, de la création et de la vente incitative (up-selling) des commandes, tout en assurant la satisfaction du client et en ajoutant de la valeur à son expérience d'achat. Vous mettrez l'accent sur des techniques de vente proactives afin de développer de nouvelles affaires ou d'élargir le portefeuille de comptes existants. Vous collaborerez également avec les représentants des ventes externes pour veiller à l'atteinte des objectifs.

Responsabilités :

• Recevoir les commandes par courriel et par téléphone, vérifier et saisir les articles, transférer les commandes à l'exécution, expliquer les ruptures de stock et les dates de livraison prévues.
• Augmenter le volume de commandes en suggérant des articles connexes, en expliquant leurs caractéristiques et en consultant l'historique d'achat du client.
• Être responsable de la qualification et du développement des opportunités transmises par le marketing, les ventes externes ou les comptes nationaux.
• Identifier des moyens d'améliorer continuellement les processus.
• Préparer, générer et assurer le suivi des devis oraux ou écrits afin de conclure des ventes ou de comprendre les raisons d'une perte de commande.
• Examiner les rapports sur les commandes ouvertes et prendre des mesures concernant les articles en attente, notamment ceux risquant de ne pas respecter la date de livraison promise au client.
• Gérer les rapports de commandes en retard du système de distribution, les rapports de suivi clients associés, les avis et notifications aux clients.
• Rapporter à la direction les tendances du secteur, les prix de la concurrence et les commentaires des clients.

Qualifications :

• Diplôme d'études secondaires ou équivalent requis; baccalauréat préféré.
• Possède des connaissances et une expérience en vente et en administration des ventes; en cours d'acquisition de compétences de niveau supérieur, mais pleinement compétent et productif (2 à 4 ans d'expérience).
• Maîtrise de Microsoft Office et capacité à effectuer des tâches informatiques de base.
• Capacité à effectuer plusieurs tâches simultanément.
• Capacité à travailler en équipe.
• Excellentes compétences de communication orale et écrite.
• Souci du détail.
• Capacité à prospecter et à promouvoir des concepts auprès des comptes existants et potentiels.
• Capacité à agir et à résoudre une variété de problèmes qui peuvent être difficiles mais généralement non complexes.
• Capacité à identifier et définir des problèmes ainsi que des solutions possibles de manière autonome; choisit parmi les solutions existantes.
• Capacité à travailler de manière indépendante avec une supervision générale.
• Capacité à voyager de 0 % à 25 %.

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer's buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer's promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required; Bachelors' degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%

Compensation Details $ $33.41 Per Hour

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. Depending on the role, equity and other forms of compensation may also be provided as part of the total compensation package.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here and apply online today

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.