Guidance Consultant

2 weeks ago

Toronto, Ontario, Canada ComPsych Corporation Full time


About ComPsych

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 million lives across 200 countries. Visit to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.



Overview

Guidance Consultants provide direct support to our client located remotely on behavioral, emotional health, family, and wellness related issues. As the world's largest provider of EAP and managed care, this is an exceptional growth opportunity to use your clinical expertise to help clients navigate their resources and provide in the moment support.



Responsibilities

  • Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
  • Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
  • Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction
  • Educate client about resources, eligibility, and services with a positive and professional approach
  • Maintain complete and accurate documentation of cases within our proprietary database
  • Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery
  • Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations
  • Other duties as assigned
  • Ability to work one of two scheduled shifts: (1) Mon - Fri 11:00am - 7:30pm or (2) Mon - Fri 3:00pm - 11:30pm


Qualifications

  • French bilingual proficiency is highly preferred/desired; English fluency required
  • Minimum of Master's in Counseling, Psychology, Social Work, or a Behavioral Heath field. 
  • Superior active listening skills and a demonstrated ability to be empathetic to all client concerns
  • Outstanding customer service skills
  • Clinical assessment experience in the following areas: mental health, chemical dependency and crisis stabilization
  • Sound clinical judgment and critical thinking skills in order to resolve client issues effectively
  • Experience working with clients in crisis
  • Strong attention to detail and ability to multi-task
  • Excellent organizational skills, highly self-motivated, and dependable
  • Stable work history required
  • Intermediate computer skills

Salary Range 43K CAD – 58K CAD 

*This posting is for an existing job vacancy*


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