Guest Service Agent

2 days ago

BaieSaintPaul Quebec GZG Canada Germain Hôtels Full time

"What can I do for you?" is your mantra? 

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps
generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

● Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
● Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
● Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
● Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
● Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

● Diploma in Hospitality, an asset
● Excellent oral and written communication skills
● Natural customer service orientation with a positive attitude
● Ability to handle difficult situations with professionalism and calm
● Strong listening skills to understand guest needs and preferences
● Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER

● Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again
● A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
● Squats help you relax? Get access to a state-of-the-art gym right in your
workplace.

Start Date: March 2026

Apply - we look forward to hearing from you

  • Guest Service Agent

    2 days ago

    Baie-Saint-Paul, Quebec, GZG, Canada Germain Hôtels Full time

    "What can I do for you?" is your mantra? We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helpsgenerate personalized attention to ensure our guests have a...

  • Intern, Guest Service

    2 weeks ago

    Baie-Saint-Paul, Quebec, Canada Germain Hôtels Full time

    "What can I do for you?" is your mantraWe're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. You are this person? This internship is for youWe have summer internship opportunity in our hotel Germain Charlevoix for a period varying between 3 and 6 months, starting in may 2026.What You'll DoHelp with...

  • Spa Guest Services Agent

    4 days ago

    Baie-Saint-Paul, Canada Germain Hotels Full time

    A tailor-made getaway where country luxury, outdoor activities and local gastronomy alternate to the rhythm of your desires. **YOUR FUTURE WORK TEAM**: Reporting to the Lodging/Operations Manager or the Nordic Spa Supervisor, provides customer service by ensuring the well-being of guests and the tranquility of the premises. Also ensures that the premises...

  • Guest Service Agent

    3 days ago

    Québec, Quebec, GVM, Canada Germain Hôtels Full time

    "What can I do for you?" is your mantra?We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helpsgenerate personalized attention to ensure our guests have a...

  • Guest Services Agent

    2 days ago

    Tofino, British Columbia, Canada Surf Grove Campground Full time

    Position Title: Guest Services AgentDepartment: Guest ServicesSchedule: As operations require, including weekends and statutory holidaysStart Date: Looking to onboard new staff between March and June for the 2026 seasonPOSITION SUMMARYReporting to the Guest Services Manager and Supervisor(s) the Guest Services Agent will ensure an optimal guest experience...

  • Guest Service Agent Canalta Hotel

    1 week ago

    St. Paul, Canada Canalta Group Full time

    **A little about us**: 7 Star Service is in our DNA and the Canalta Hotel Family is looking for our next secret weapon to join our team. This position won't bore you as everyday will be a new and exciting experience! You'll be immersed in the Canalta Hotel world assisting our guests to ensure they have a Legendary experience by creating...

  • Guest Services Manager

    2 weeks ago

    Baie-Saint-Paul, Canada Germain Hôtels Full time

    Join to apply for the Guest Services Manager role at Germain Hôtels 1 day ago Be among the first 25 applicants We're looking for a Guest Service Manager who can easily build relationships and create a strong “synergy” within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know‑how to ensure smooth, efficient...

  • Guest Services Manager

    2 weeks ago

    Baie-Saint-Paul, Canada Germain Hôtels Full time

    Join to apply for the Guest Services Manager role at Germain Hôtels 1 day ago Be among the first 25 applicants We're looking for a Guest Service Manager who can easily build relationships and create a strong “synergy” within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know‑how to ensure smooth, efficient...

  • Guest Services Manager

    2 weeks ago

    Baie-Saint-Paul, Canada Germain Hôtels Full time

    We're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and...

  • Guest Services Manager

    4 days ago

    Baie-Saint-Paul, Quebec, Canada Germain Hôtels Full time

    We're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and...