Guest Services Manager
3 weeks ago
Join to apply for the Guest Services Manager role at Germain Hôtels 1 day ago Be among the first 25 applicants We're looking for a Guest Service Manager who can easily build relationships and create a strong “synergy” within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know‑how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and valet parking. He/she is willing to go to great lengths to ensure the highest level of guest satisfaction. What You’ll Do Actively participate in the management and planning of the hotel staffing, financial and material resources and support major transformation projects. Support, coach, develop and manage the performance of service teams through formal and informal means. Ensure guest satisfaction and quality of experience through anticipation of needs, timeliness, recognition, and effective complaint management. Maintain excellent relations with all members related to the work environment: guests, employees, Germain Hotels service center, partners, suppliers, etc. Ensure the safety of the premises and people by knowing and deploying (if necessary) emergency and crisis management measures, including in the event of fire; by disseminating crime trends and by ensuring the hotel's compliance with the PCI DSS standard. What You’ll Bring Diploma in Hotel Management or equivalent experience. 3 to 5 years’ experience in front desk management. Ability to solve problems, manage priorities and work efficiently and professionally. Assertiveness and natural ability to communicate (both orally and in writing), inspire and mobilize teams. Excellent understanding of budget forecasting based on labor and hotel operations costs. Good knowledge of the Office and OPERA PMS, an asset. What We Offer Passionate about travel? Take advantage of great rates when you stay with Germain Hotels to travel the country. Again and again A work environment that fosters creativity and autonomy – contribute to the growth of a company that strives to move you forward and recognizes you for who you really are. Squats help you relax? Get access to a state‑of‑the‑art gym right in your workplace. Apply – we look forward to hearing from you Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Hospitality Referrals increase your chances of interviewing at Germain Hôtels by 2×. #J-18808-Ljbffr
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Guest Services Manager
3 weeks ago
Baie-Saint-Paul, Canada Germain Hôtels Full timeJoin to apply for the Guest Services Manager role at Germain Hôtels 1 day ago Be among the first 25 applicants We're looking for a Guest Service Manager who can easily build relationships and create a strong “synergy” within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know‑how to ensure smooth, efficient...
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Guest Services Manager
2 days ago
Baie-Saint-Paul, Canada Germain Hôtels Full timeWe're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and...
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Guest Services Manager
2 weeks ago
Baie-Saint-Paul, Quebec, GZG, Canada Germain Hôtels Full timeWe're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and...
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Intern, Guest Service
4 days ago
Baie-Saint-Paul, Quebec, Canada Germain Hôtels Full time"What can I do for you?" is your mantraWe're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. You are this person? This internship is for youWe have summer internship opportunity in our hotel Germain Charlevoix for a period varying between 3 and 6 months, starting in may 2026.What You'll DoHelp with...
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Guest Service Supervisor
2 weeks ago
Baie-Saint-Paul, Canada Hôtel & Spa Le Germain Charlevoix Full timeEducation: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Work setting**: - Hotel, motel, resort **Tasks**: - Perform same duties as workers supervised - Assist clients/guests with special needs - Co-ordinate, assign and review work - Ensure smooth operation of computer systems, equipment and machinery, and...
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Guest Service Agent
2 weeks ago
Baie-Saint-Paul, Quebec, GZG, Canada Germain Hôtels Full time"What can I do for you?" is your mantra? We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helpsgenerate personalized attention to ensure our guests have a...
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Intern, Guest Service
6 days ago
Baie-Saint-Paul, Quebec, GZG, Canada Germain Hôtels Full time"What can I do for you?" is your mantra We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. You are this person? This internship is for youWe have summer internship opportunity in our hotel Germain Charlevoix for a period varying between 3 and 6 months, starting in may 2026.WHAT YOU'LL DO Help with...
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Guest Service Agent
2 weeks ago
Baie-Saint-Paul, Quebec, GZG, Canada Germain Hôtels Full time"What can I do for you?" is your mantra? We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helpsgenerate personalized attention to ensure our guests have a...
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Attendant, Hotel Guest Services
2 weeks ago
Baie-Saint-Paul, Canada GROUPE GERMAIN INC Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Asset languages**: - Spanish; Castilian **Work setting**: - Staff accommodation available **Work conditions and physical capabilities**: - Bending, crouching, kneeling - Fast-paced environment - Handling heavy loads - Large workload - Physically...
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Guest Service Supervisor
7 days ago
Baie-Saint-Paul, Canada Hôtel & Spa Le Germain Charlevoix Full timeEducation: Other trades certificate or diploma - Experience: Experience an asset - or equivalent experience **Health benefits**: - Dental plan - Disability benefits - Health care plan **Long term benefits**: - Other benefits **Other benefits**: - Free parking available - Work Term: Permanent - Work Language: English or French - Hours: 30 to 40 hours per...
