Branch Supervisor

1 day ago

Thunder Bay, Ontario, Canada Wgi group Full time $60,000 - $90,000 per year

Who are we?

Armtec Inc., the leading manufacturer of water management and drainage solutions in Canada, is an integral part of the landscape that surrounds us. Our products serve as the foundation for functionality, creating pathways for people and supporting structures that enhance everyday life. As a proud member of the WGI Westman Group Inc., we are committed to fostering the growth of our employees, prioritizing customer satisfaction, and making a positive impact on the communities we serve. With a global customer base, the Westman Group of Companies operates state-of-the-art manufacturing, sales, and distribution facilities in more than 70 centers throughout North America and Europe. Join our vibrant team and be part of a company that is shaping the future of water management and making a difference in the world.

We have an opportunity for a Branch Supervisor Thunder Bay Ontario.

Reporting to the General Manager, the Branch Supervisor will oversee daily branch activities and is accountable for the sales, production and operations of the facility.

Duties and Responsibilities

  • Coordinates daily customer orders to ensure timely and accurate delivery. Works with other departments/areas to ensure customer order delivery meets expectations.
  • Listens to, clarifies and resolves customer complaints. Identifies practical cost-effective solutions for the customer regarding products and deliveries.
  • Prepares sales orders, invoices, refunds and credits; in a timely manner, ensuring accurate information of product for our customers.
  • Receives sales payments; issues credit applications and credit card authorization forms to ensure proper payment is received.
  • Provides monthly, weekly and ad hoc reports on branch activities.
  • Monitors and oversees outgoing and incoming shipping activities; verify products are shipped correctly and meet quality standards, correctly posted weights, correct charges applied and resolves issues with shipping orders.
  • Inquires about freight rates. Determines the best fit based on customer needs and allowable budget.
  • Ensures all proper documentation for shipments is completed and accurate.
  • Prepares calculated lists in balanced bundling and weights on diagrams to ensure loads comply with provincial trucking laws and standards.
  • Conducts regular inventory reconciliations to ensure adequate supplies to meet production demand.
  • Receives and records payments. Makes bank deposits. Picks up mail from post office on a daily basis. Codes Accounts Payables, invoices and mails to Head Office.
  • Ensures credit and collections management is in accordance with Corporate Credit standards, policies and practices (e.g., new customer credit applications).
  • Makes consultative sales and marketing in-person and telephone calls on all Company accounts; including supportive and non-supportive customers, related to the industry. Builds the customer relationship by quickly establishing trust, credibility, integrity, and comfort; and by demonstrating dignity and respect. Positively relates to and responds to customer challenges and objections.
  • Secures and develops new accounts through networks and market interaction within established territory. Makes cold and networking calls, and presentations with potential customers.

Requirements

  • Grade 12 high school, GED or mature student diploma. Post secondary education from and accredited institution is a definite asset. Combinations of education and experience will be considered.
  • One to three years of supervisory experience
  • Effective customer service, communication and interpersonal skills to our customers in a positive, friendly, outgoing and professional manner at all times.
  • Basis accounting principles.
  • Knowledge of measurements and weights for shipping purposes.
  • Knowledge of metric and imperial measurements.
  • Culvert and/or steel product manufacturing knowledge is an asset.
  • Basic knowledge of reading drawings a definite asset.
  • Knowledge and understanding of industry specifics and standards.
  • Intermediate level of knowledge of Microsoft applications (e.g. excel, word, MS outlook, internet).

Combine your talent and ambition to our team

Why Join Us?

  • Market Competitive Compensation.
  • Family Benefits Coverage – health, dental, and vision benefits, life insurance, disability insurance.
  • Commitment to Health and Safety - our company is dedicated to creating a safe work environment for our employees.
  • Advancement Opportunities - Training opportunities, education support, and commitment to internal recruiting
  • Other Employee Incentives - Tuition Reimbursement, Employee Discounts, etc.

_________________________________________________________________________________________

PLEASE READ CAREFULLY

By submitting your application through email you agree to the following:

The information contained on this application is accurate, complete and up-to-date to the best of my knowledge. I understand that any misrepresentation may disqualify me from employment or because for my dismissal. If hired, I agree to abide by all rules and regulations of the Company, including serving an initial probationary period. I provide my consent for this information to be used and/or disclosed in accordance with the Westman Group Privacy Code.

WGI Westman Group Inc. is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and section process.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

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