Retail Showroom Manager

4 days ago

Ottawa ON KG G, Canada Capital BBQ Full time

Benefits:

  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance

Capital BBQ ) is a growing, family-owned retail superstore specializing in premium brands of BBQs, outdoor kitchens, fireplaces, and quality outdoor living products and accessories. We are a 35 year old company, open year-round, one-stop destination for outdoor cooking enthusiasts, offering live product demonstrations, in-store events, and expert customer service.

We are seeking an experienced and motivated Retail Showroom Manager to join our dynamic leadership team.

Position Overview

The Retail Showroom Manager is passionate about customer service, leadership, merchandising, and outdoor living and loves to grill. Reporting to and working closely with the Customer Service & Retail (CSR) Manager, this role is responsible for overseeing day-to-day showroom operations, driving sales performance, and ensuring exceptional customer experiences.

Key Responsibilities

In partnership with the CSR Manager, you will:

Create and maintain a Customer-First environment for all guests

Direct and enforce all company policies, procedures, and standards

Lead, coach, and support staff through ongoing training and development

Execute strategic merchandising initiatives to drive sales and brand standards

Meet and exceed sales, margin, and customer satisfaction objectives

Maintain a strong working knowledge of all systems and procedures, including POS

Ensure all daily and weekly operational checklists are completed accurately and on time

Oversee showroom inventory stock levels for accessories and finished products; investigate and resolve discrepancies

Address and resolve customer concerns, employee issues, and operational challenges professionally and effectively

Foster a positive, accountable, and high-performance team culture

Qualifications & Requirements

3–5 years of retail management experience (required)

Strong passion for customer service and leadership

Proven ability to lead, motivate, and develop teams

Strong work ethic and collaborative team mindset

Bilingual (English/French) is a strong asset

Knowledge of the outdoor living or specialty retail industry is an asset

Open availability, including days, weekends, and Sundays

What We Offer

Competitive base salary (commensurate with experience)

Bonus and overtime pay

Group insurance benefits after 3 months (health, dental, vision, life)

Merchandise discount

On-site parking and accessible by public transit

A supportive entrepreneurial environment

Apply today and become part of a winning team.

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