Retail Showroom Manager
4 weeks ago
Job Description
Benefits: Competitive salary Dental insurance Employee discounts Health insurance Capital BBQ (BBQing) is a growing, family-owned retail superstore specializing in premium brands of BBQs, outdoor kitchens, fireplaces, and quality outdoor living products and accessories. We are a 35 year old company, open year-round, one-stop destination for outdoor cooking enthusiasts, offering live product demonstrations, in-store events, and expert customer service. We are seeking an experienced and motivated Retail Showroom Manager to join our dynamic leadership team. Position Overview The Retail Showroom Manager is passionate about customer service, leadership, merchandising, and outdoor living and loves to grill.
Reporting to and working closely with the Customer Service & Retail (CSR) Manager, this role is responsible for overseeing day-to-day showroom operations, driving sales performance, and ensuring exceptional customer experiences.
Key Responsibilities
Create and maintain a Customer-First environment for all guests Direct and enforce all company policies, procedures, and standards Lead, coach, and support staff through ongoing training and development Execute strategic merchandising initiatives to drive sales and brand standards Meet and exceed sales, margin, and customer satisfaction objectives Maintain a strong working knowledge of all systems and procedures, including POS Ensure all daily and weekly operational checklists are completed accurately and on time Oversee showroom inventory stock levels for accessories and finished products; investigate and resolve discrepancies Address and resolve customer concerns, employee issues, and operational challenges professionally and effectively Foster a positive, accountable, and high-performance team culture Qualifications & Requirements 35 years of retail management experience (required) Strong passion for customer service and leadership Proven ability to lead, motivate, and develop teams Strong work ethic and collaborative team mindset Bilingual (English/French) is a strong asset Knowledge of the outdoor living or specialty retail industry is an asset Open availability, including days, weekends, and Sundays What We Offer Competitive base salary (commensurate with experience) Bonus and overtime pay Group insurance benefits after 3 months (health, dental, vision, life) Merchandise discount On-site parking and accessible by public transit A supportive entrepreneurial environment Apply today and become part of a winning team. #J-18808-Ljbffr
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