Project Coordinator

Gilmore Printing Services is a full service commercial printer that has been providing both digital and offset print services since 1991. Our commitment to our customers has always been to strive each and every day to deliver quality, without compromise. Gilmore Printing is proud to have been certified by Idealliance as a G7 Master Printer. This is a recognition of our daily commitment to providing accurate color and quality products to our customers. This commitment has helped Gilmore to grow into one of the largest, full service commercial printers in the region.

Our diverse client base is located in both Canada and the United States, as well as around the world. They include small to medium sized organizations, both educational and government clients, as well as numerous Fortune 500 companies. All of whom have come to appreciate the unique solutions and services that Gilmore is able to provide. Over the years, both technology and our customer's needs have certainly changed. We have kept pace by continuing to innovate and invest in both new technology and our own people. This formula has allowed us to evolve and prosper in a challenging world.

We are currently searching for a Project Coordinator who is ready to bring their organizational talents and passion for great customer service to a dynamic team that values excellence. Join Gilmore Printing Services today and be a part of the team that will help us shape the future of printing solutions worldwide

Skill Requirements of Position:

• Knowledge of the printing processes production and industry is considered an asset
• Knowledge of print finishing and bindery processes is considered an asset
• Excellent oral and written communication skills with exceptional interpersonal skills
• Organized and analytically disciplined, capable of logically shaping solutions with an ability to work independently under limited supervision.
• Good mathematical skills and ability
• Ability to work under time constraints and with short deadlines
• Be flexible and able to adapt to changing demands
• Demonstrated ability to work in a team-based environment
• Work and act professionally in all situations
• Good computer skills with a focus on Excel, Word and able/willing to learn new programs

Responsibilities and duties of the position

• Provide excellent customer service support to Gilmore Printing Services Inc. customers
• Answer internal and external customer enquiries on the phone and in person
• Communicate with clients to troubleshoot, reassure and maintain excellent customer relations
• Respond to customer inquiries in a timely manner and ensure overall customer satisfaction
• Ensure ensure time and cost efficiency
• Using supplied project specifications, prepare accurate cost estimates within requested time frames using automated systems
• Provide product and manufacturing details to assist in the development of accurate specifications
• Communicate with other departments in regard to their requirements, additions and workload
• Implement and maintain quality policies and procedures both internally and with supplier/vendors
• Ensure timely and accurate fulfillment and delivery of customer orders
• Receive, process and track work orders
• Complete and organize all related paperwork for customer orders
• Confirm receipt of client files, complete required file processing forms and communicate successful proofing with client
• Conduct prompt and accurate entry of data in internal systems on assigned accounts
• Fulfill all duties and responsibilities pertaining to health and safety under the Occupational Health and Safety Act and corporate occupational policies

Job Types: Full-time, Permanent

Pay: From $49,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• On-site parking
• Paid time off

Work Location: In person