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Site Manager

1 hour ago

Concord, Ontario, Canada 247 Fulfillment Full time

About 247 Fulfillment

247 Fulfillment is one of Canada's fastest-growing 3PL networks, built on operational excellence, a modern tech stack, and a culture centered on speed, accuracy, accountability, and continuous improvement. With rapidly expanding facilities across Canada and the U.S., we support high-growth brands that demand reliability, real-time visibility, and top-tier execution.

Our Concord, Ontario fulfillment center is a core node in our network — and we are hiring a Site Manager who can lead it through the next stage of scale.

Role Overview

The
Site Manager
is the operational owner for the Concord fulfillment center. They are responsible for
staffing, throughput, inventory accuracy, operational discipline, client satisfaction, and overall site performance
.

This person ensures that
every order goes out on time
,
inbound is processed on schedule
, and
inventory is accurate across all SKUs and storage locations
. They will work closely with inbound, outbound, and pick/pack supervisors and lead the day-to-day execution while also preparing the site for significant growth.

This is a
hands-on leadership role
in a fast-paced environment with expanding responsibilities as 247 continues to scale.

Key Responsibilities1. Operational Leadership & Daily Execution

  • Own daily operations of the fulfillment center, ensuring
    on-time outbound
    ,
    accurate picking/packing
    , and
    clean, organized, safe warehouse conditions
    .
  • Run
    daily huddles
    with inbound/outbound supervisors and the pick & pack lead to review priorities, labor plans, bottlenecks, and expected throughput.
  • Ensure compliance with SOPs, scan-based workflows, and WMS accuracy across all processes.
  • Monitor and drive KPIs:
    orders per hour
    ,
    items per hour
    ,
    dock-to-stock time
    ,
    inventory accuracy
    ,
    turnaround SLAs
    ,
    labor efficiency
    , and
    quality metrics
    .

2. Staffing, Scheduling & Labor Management

  • Oversee all staffing for the site including hiring, onboarding, scheduling, rotating staff, and managing shift coverage.
  • Maintain tight control over
    overtime
    , aligning schedules to weekly volume forecasts.
  • Partner with supervisors to ensure adequate staffing for inbound, outbound, replenishment, and value-added services (VAS).
  • Build and maintain a strong, disciplined team culture with accountability, clarity, and structure.

3. Inventory Accuracy & Control

  • Own full-site inventory accuracy — cycle counts, recounts, root-cause analysis, bin maintenance, and zero-tolerance standards for shrink or mis-picks.
  • Ensure every storage location (including pick faces, bulk, overstock, and forward pick) is organized and tight.
  • Work with supervisors to correct variances quickly and prevent repeat issues.
  • Ensure seamless execution during physical inventories with accurate prep, resourcing, and reconciliation.

4. Throughput, Planning & Continuous Improvement

  • Forecast daily/weekly volume and assign labor accordingly.
  • Identify workflow gaps and inefficiencies and implement improvements (slotting changes, pick-path optimization, replenishment logic, packaging updates, etc.).
  • Ensure the site is achieving productivity targets and proactively raise flags when performance risks appear.
  • Collaborate with the COO and leadership team to support network-wide improvements.

5. Client Communication & Onboarding Support

  • Support onboarding for new clients — coordinating inbound scheduling, storage setup, SKU slotting, packaging configuration, and workflow design.
  • Work closely with client support teams to ensure all client needs are met and escalations are handled professionally.
  • Represent the Concord site during client calls, walkthroughs, and Q&A sessions.

6. Cross-Functional Collaboration & Reporting

  • Routinely communicate with the COO, finance, client support, and operations leadership teams to provide updates on performance, staffing, risks, and improvements.
  • Ensure inbound/outbound supervisors are aligned daily and weekly with strategic goals.
  • Provide reporting on KPIs, SLA adherence, and labor utilization.

Who You Are

  • 3–7+ years in a warehouse leadership role (preferably in a
    3PL, eCommerce fulfillment, or high-volume logistics environment
    ).
  • Strong supervisor and team leadership skills — able to build structure and maintain accountability.
  • Obsessed with
    organization, accuracy, and efficiency
    .
  • Able to operate in a
    fast-growth, constantly evolving environment
    where responsibilities expand with the business.
  • Data-oriented: comfortable monitoring KPIs, dashboards, and WMS data to make decisions.
  • Confident communicator who can collaborate with internal teams and speak with clients professionally.

What Makes This Role Unique

247 Fulfillment is scaling
fast
, and this role is for someone who wants to
grow with the company
. As we expand across Canada and the U.S., the Site Manager's responsibilities will grow significantly — including overseeing larger teams, new service lines, and more complex client portfolios.

If you want to own a site, build a high-performance culture, and contribute to a growing North American network, this role is for you.