Workplace Experience Manager

At Kabam, we're constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…
The Workplace Experience Manager is responsible for the day-to-day operation, management, and delivery of an exceptional in-office experience at Kabam's Vancouver headquarters (KHQ). This role serves as the on-site leader for Workplace Experience, ensuring the office is fully operational, welcoming, safe, and aligned with company standards in support of a five-day, in-office work environment.
Reporting to the Senior Manager, Workplace Experience (North America), this role translates workplace strategy into execution, manages on-site WX staff, and acts as the primary point of contact for facilities operations, vendors, and employee needs at KHQ.
This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio. In this role, you can expect:

• On-Site Workplace Operations:
• Own the daily operation of the Vancouver office, ensuring all facilities, shared spaces, services, and amenities are fully functional and ready for use.
• Accountable for a high standard of office readiness, cleanliness, safety, and hospitality at all times.
• Oversee on-site security and access control, including keycard administration, visitor protocols, and coordination with building security.
• Ensure the office meets health, safety, and emergency preparedness standards, including regular checks, drills, and documentation as required.
• Serve as the primary on-site escalation point for facilities, safety, and workplace-related issues.
• Identify operational risks and proactively address potential workplace issues before they escalate or impact the employee experience.
• Support in-building subtenants by coordinating shared services, access needs, and operational communication in alignment with established agreements.
  
• People Leadership & Team Management:
• Directly manage and support the on-site Workplace Experience team, including coaching, prioritization, and performance feedback.
• Set clear expectations, workflows, and service standards for the team.
• Foster a collaborative, service-oriented culture within the Workplace Experience function.
• Support hiring, onboarding, scheduling, and ongoing development of on-site WX staff as needed.
  
• Vendor & Building Management:
• Act as the primary liaison with the landlord, security personnel, cleaning staff, maintenance personnel, and other service providers.
• Manage vendor performance, contracts, invoices, and service-level expectations in partnership with the Senior Manager.
• Coordinate repairs, maintenance, and preventative service schedules to minimize disruption to employees.
• Support after-hours or urgent facilities issues as required.
  
• Office Programs, Events, & Employee Experience:
• Execute in-office programs and events that support employee engagement, culture, and connection.
• Partner with internal teams to support meetings, events, and special initiatives hosted at KHQ.
• Be a visible and approachable presence in the office, actively engaging with employees to gather feedback and identify opportunities for improvement.
• Uphold workplace etiquette and shared-space guidelines that enhance the overall employee experience.
  
• Facilities Projects & Space Support:
• Support on-site delivery of facilities projects, renovations, and space changes under the direction of the Senior Manager.
• Coordinate logistics for furniture moves, space reconfigurations, and office upgrades.
• Maintain accurate records of space usage, assets, and on-site inventory.
• Assist with move-in/move-out coordination for teams, vendors, or temporary occupants as needed.
  
• Budget & Reporting Support:
• Track on-site facilities expenses and assist with budget management and forecasting.
• Review and approve invoices within delegated authority.
• Provide regular updates to the Senior Manager on operational issues, risks, and resource needs.
• Support data collection related to office utilization, service requests, and operational trends.

To be successful in this role, your background includes:

• Post-secondary education or equivalent experience in facilities management, workplace experience, hospitality, or a related field.
• 4-6+ years of experience in workplace experience, office operations, facilities, or hospitality roles.
• Experience supporting an in-office or hybrid workforce in a mid-to-large office environment.
• Prior experience managing or leading a small team, including setting priorities and providing feedback.
• Experience working with a diverse group of stakeholders across an organization, including employees, vendors, cross-functional partners, and senior leaders.
• Excellent organizational and communication skills, with the ability to manage multiple priorities in a fast-paced, in-office environment.
• A service-oriented mindset with sound judgment and the ability to remain calm and solutions-focused in high-visibility situations.
• Strong collaboration and problem-solving skills, with a proactive approach to identifying and addressing potential workplace issues before they escalate.
• Demonstrated experience supporting and executing in-office events and programs that build company culture and employee engagement.
• Familiarity with facilities projects, space planning, or office renovations.

Our success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here's a look at some of the support we provide our people:

• Extended Health Coverage: effective day one, no waiting period Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
• DEIB Benefits: DEIB is important to us and to our people - that's why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.
• Flexible Spending Accounts: our benefits are built on a flex credit model, so you're able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.
• RRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.
• PTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.
• Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.
• Telus Virtual Health: we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home.
• Learning and growth: We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend.
• Pay transparency: We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion. 
• Cool spaces: Our offices are in San Francisco, Los Angeles, Vancouver, Montreal, Prince Edward Island, and Seoul. Whether it's summers on the rooftop patio in Downtown Vancouver, watching the fireworks in Montreal's South Shore, or trying local eats in Downtown Charlottetown - we want our people to feel like their time spent in office is worthwhile
• Giving back: Kabammers have a dedicated paid day off every year to volunteer to a cause close to their hearts. Some teams even band together for group volunteer days off-site

$80,000 - $100,000 a year The typical hiring range listed above is specific to candidates located in Vancouver. The salary will be determined based on your knowledge, skills and competencies, and you'll have room to grow after you join 
If you're interested in the position but your expectations don't fully align with the provided range, we still encourage you to apply Considerations may be made based on your experience level. Excited by this opportunity? Kabam is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn't perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions.
We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world
About Kabam
Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.
Kabam's games, Marvel Contest of Champions, Shop Titans, and more have generated hundreds of millions of downloads and have received multiple awards including Apple's Editor's Choice and Google Play's Best Game of the Year.
Founded in 2006, Kabam has studios and offices in Vancouver, Montreal and Charlottetown in Canada, Los Angeles and San Francisco in the United States, and in Seoul, South Korea. Kabam is a wholly-owned subsidiary of Netmarble Games.
Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

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