Field Service Representative

Position Type: Full-Time

Department: Customer Value Innovation

Work Location: North York Office: 20 Norelco Drive, North York, ON M9L 2X6

Work Arrangement: Hybrid: 4 Days per Week On-Site

Work Hours: Monday-Friday, 8AM-5PM

At LG, we create Innovation for a Better Life. 

We design products and services that make life better, easier, and more enjoyable. Whether it's through smart functionality, design, or innovative technology, our home appliances, including kitchen, laundry and lifestyle solutions, media entertainment products including televisions, sound bars, projectors, computer monitors and laptops, to cutting-edge business solutions in IT, digital signage, and HVAC, we're driven by one simple idea: to make Life Good. 

As a global leader in consumer electronics, LG is committed not only to enriching the lives of our customers, but also to create rewarding experiences for our employees. We offer meaningful challenges, continuous learning opportunities, and a workplace culture that recognizes collaboration and rewards excellence.  

Across our global network, LG employees share a common mission: to bring the Life's Good promise to our customers by creating a better life for people, and a better future for our planet through our smart life solutions. Our relentless drive for innovation, combined with our culture of challenge and change, enables us to lead in today's dynamic market. 

At LG, Life's Good. 

SUMMARY:

The position of a Field Service Representative (FSR) is to guide and support our Appliance and Electronics Authorized Service Centres in providing the best possible service to our LG customers.

Key Tasks include managing Service Centres' adherence to policies and approvals, new Service Centre recruitment and increasing capacity from existing Authorized Service Centres.

Ideal candidates must be proficient in MS Office, be a strong negotiator and have excellent analytical skills. They also must be able to meet tight deadlines and work in fast paced environment.

PRINCIPAL RESPONSIBILITIES:

Service Coverage Management:

• Maintain current service coverage with our Authorized Service Centres and recruit new Service Centres to support our customers who are located across Canada
• Act as a liaison between the Authorized Service Centres and the LG Service Department
• Prepare regular updates to leadership on network status 

Network Performance Management:

• Monitor and make adjustments to the Field Service Network based on performance levels and territory coverage
• Share best practices to improve overall network performance

Sales Support:

• Take charge and resolve service issues as they arise.

Enforcing Guidelines and Policies:

• Strictly enforce all LG guidelines and policies so that LG's interests are protected. 
• Perform field audits and regular meetings with Authorized Service Centre business owners.

Approvals and Authorizations:

• Provide authorization to all special requests from Authorized Service Centres

KNOWLEDGE, SKILLS, AND ABILITIES:

• College or University degree
• Minimum of 2 years' experience in field vendor management
• Bilingual (English/French) language skills are a strong asset
• Strong computer skills using MS-Office including Outlook, Excel, Word, and PowerPoint
• Must have a valid Driver's license & the ability to travel within Canada (5% of the time)
• Must be comfortable working with Analytics
• Strong negotiating skills
• Excellent presentation skills
• Confident decision maker
• Adept at and comfortable managing business relationships
• Ability to multi-task, prioritize work, and meet tight deadlines

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

Conditions of Employment:

It is the candidate's sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Equal Opportunity Employer:

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees' unique contributions to our company's success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG's Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes.

LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.