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Field Service Engineer_ Industrial Inkjet Printing

3 weeks ago


Aurora ON LG B, Canada Maplejet Full time

We are seeking a skilled and motivated Field Service Engineer with 2–3 years of experience in the coding and marking industry or a related field to join our dynamic team.

The ideal candidate will play a crucial role in supporting our industrial inkjet printing technologies by providing technical expertise, troubleshooting, and customer support to ensure seamless operation and client satisfaction.

Key Responsibilities:

  • Installation & Maintenance: Perform onsite installations, troubleshooting, and preventive maintenance to ensure optimal performance of industrial inkjet printing solutions.

  • Customer Support: Provide timely technical support and troubleshooting assistance to customers, resolving operational issues and ensuring minimal downtime.

  • Customer Relationship Management: Maintain strong relationships with clients by ensuring high service standards, responsiveness, and proactive followups.

  • Technical Demonstrations & Presentations: Conduct product demonstrations and technical presentations for prospective clients to showcase the capabilities and benefits of our industrial inkjet printers.

  • Collaboration with Sales Team: Act as a technical expert during sales meetings, offering hands-on solutions and recommendations based on customer requirements.

  • Industry-Specific Solutions: Deliver customized technical insights tailored to coding and marking applications in food processing lines and other packaging industry sectors.

  • Documentation & Reporting: Prepare service reports, installation records, and technical documentation for internal and customer reference.

Requirements:

  • Experience: 2–3 years in a Field Service Engineer role within the coding andmarking industry, packaging, or industrial printing sectors.

  • Technical Expertise: Strong troubleshooting skills and experience in providing technical support for industrial inkjet printers.

  • Communication Skills: Ability to effectively explain technical concepts to customers and collaborate with cross-functional teams

  • Industry Knowledge: Familiarity with coding and marking applications in food processing lines is highly desirable.

  • Travel Flexibility: Willingness to travel to client locations for onsite installations, support, and training.

  • Problem-Solving Ability: A proactive mindset to diagnose and resolve technical issues efficiently

What We Offer:

  • A dynamic work environment with opportunities for professional growth.

  • Training and development programs to enhance your technical skills.

  • Competitive compensation and benefits package.

  • The opportunity to work with cutting-edge industrial inkjet printing technologies.

Academic Qualification: College certificate in Electronics is preferred

Job Type: Full-time