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Field Service Engineer_ Industrial Inkjet Printing
3 weeks ago
We are seeking a skilled and motivated Field Service Engineer with 2–3 years of experience in the coding and marking industry or a related field to join our dynamic team.
The ideal candidate will play a crucial role in supporting our industrial inkjet printing technologies by providing technical expertise, troubleshooting, and customer support to ensure seamless operation and client satisfaction.
Key Responsibilities:
Installation & Maintenance: Perform onsite installations, troubleshooting, and preventive maintenance to ensure optimal performance of industrial inkjet printing solutions.
Customer Support: Provide timely technical support and troubleshooting assistance to customers, resolving operational issues and ensuring minimal downtime.
Customer Relationship Management: Maintain strong relationships with clients by ensuring high service standards, responsiveness, and proactive followups.
Technical Demonstrations & Presentations: Conduct product demonstrations and technical presentations for prospective clients to showcase the capabilities and benefits of our industrial inkjet printers.
Collaboration with Sales Team: Act as a technical expert during sales meetings, offering hands-on solutions and recommendations based on customer requirements.
Industry-Specific Solutions: Deliver customized technical insights tailored to coding and marking applications in food processing lines and other packaging industry sectors.
Documentation & Reporting: Prepare service reports, installation records, and technical documentation for internal and customer reference.
Requirements:
Experience: 2–3 years in a Field Service Engineer role within the coding andmarking industry, packaging, or industrial printing sectors.
Technical Expertise: Strong troubleshooting skills and experience in providing technical support for industrial inkjet printers.
Communication Skills: Ability to effectively explain technical concepts to customers and collaborate with cross-functional teams
Industry Knowledge: Familiarity with coding and marking applications in food processing lines is highly desirable.
Travel Flexibility: Willingness to travel to client locations for onsite installations, support, and training.
Problem-Solving Ability: A proactive mindset to diagnose and resolve technical issues efficiently
What We Offer:
A dynamic work environment with opportunities for professional growth.
Training and development programs to enhance your technical skills.
Competitive compensation and benefits package.
The opportunity to work with cutting-edge industrial inkjet printing technologies.
Academic Qualification: College certificate in Electronics is preferred
Job Type: Full-time