Retention Administrator

Position Type: Full-time, 37.5 – 40 hours per week

Salary: $43,650 – $46,220

Goodwill is hiring, join our growing organization today We are looking for people just like YOU

The Retention Administrator will provide general reception and retention administrative support to both external and internal clients within an Employment Services Career Centre and its programs.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

This position requires the successful candidate to have a valid driver's license and a reliable insured vehicle. The successful candidate would have to provide proof that they have a valid driver's license and proof of car insurance upon being hired.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission:

Changing Lives and communities through the power of WORK.

Vision:

Everyone is working and thriving in sustainable communities.

Values:

Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other's shoes

Why You Will Love Goodwill:

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance (we provide flexibility in scheduling your shifts)
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace:

• Employer of choice across Southwestern Ontario who meets the Federal Government's 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

What You Will Do:

• Provide pleasant and professional office and phone support to job seekers in retention.
• Maintain current records on job seekers in retention meeting monthly retention targets.
• Ensure accurate and timely data entry into databases.
• Provide financial supports to job seekers in retention.
• Establish and maintain retention files.
• Assist in maintaining various client databases.

Client Service

• Follow up with program participants over the course of their first year of work.
• Respond to the job seeker in retention inquiries over the phone.
• Provide clients with assistance in accessing resources to support job search.

Reception Duties

• Provide professional office administrative support to Employment Services personnel as required or requested.
• Maintain the organization of the front office area and general office procedures.
• Respond to Client enquiries in-person or over the phone, providing requested information or directing the enquiry as appropriate.

What We Are Looking For:

As an ideal candidate you recognize the importance of employment in a person's life. You have a passion for helping and supporting individuals to overcome barriers to employment and to obtain meaningful work.Your passion is backed up by:

• Proficient computer skills using Word, Excel, Outlook and database software packages.

• Excellent communication skills (verbal, written and computer)

• Well-organized individual, with strong problem-solving skills and self-initiative.

• Team player but must be able to work independently with minimal supervision.

• Must be customer-oriented, self-motivated with a positive attitude.

Education / Work Experience:

• Post-secondary graduate in an Office Administration program or equivalent.

• Previous experience in an office or small service centre environment/setting.

• Knowledge and/or experience serving clients with employment barriers, including disability.

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

APPLICATION DEADLINE: October 17, 2025