Customer Success Executive

2 weeks ago

Oakville, Ontario, Canada RAM Tracking Full time $60,000 - $72,000 per year

Customer Success Executive

Location: On-site | Ontario, Canada

Employment Type: Full-Time | Permanent

Salary: Competitive – $60,000 CAD per annum


Company Overview

RAM Global Solutions Ltd, a leading provider of vehicle tracking and field service management solutions, is currently seeking a Customer Success Executive to join our growing team in Ontario, Canada. This position is fully office-based (5 days per week).

Following our acquisition by Klipboard (formerly KCS) in February, we're entering a new and exciting phase of growth. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, this is a unique opportunity to join a dynamic, forward-thinking organization.


About the Role

As a Customer Success Executive, you will be responsible for ensuring a positive customer experience by providing proactive support, building strong client relationships, and addressing any challenges effectively and professionally. You'll play a key role in customer retention and operational success.


Key Responsibilities

· Troubleshoot and resolve customer issues with urgency, aiming for first-contact resolution.

· Respond to customer inquiries through various channels, including phone and email.

· Accurately process equipment service and accessory orders.

· Coordinate with partners and subcontractors to schedule service and installations.

· Maintain detailed and accurate case documentation in internal systems.

· Manage daily case volume and ensure consistent follow-up.

· Handle channel escalations efficiently and professionally.

· Maintain up-to-date knowledge of all RAM Global products, solutions, and subscriptions.

· Provide internal support to departments including Sales, Implementation, Tech Support, Finance, and Logistics & Returns.

· Oversee order response times and manage installation lead times.

· Support customer retention through effective communication and relationship building.


Required Qualifications

· Minimum 3 years of experience in customer support or administrative roles, preferably in a tech or software support environment.

· Strong problem-solving skills with the ability to deliver quick and effective resolutions.

· Excellent verbal and written communication skills, with the ability to clearly explain technical processes to non-technical users.

· Demonstrated experience in building and maintaining customer relationships.

· Highly organized and self-motivated, with the ability to work independently.

· Collaborative team player with a positive, proactive attitude.

· Experience using Salesforce is considered a strong asset.

· Bilingual language skills (French or Spanish) are considered a strong asset.


What We Offer

· Competitive annual salary of $60,000 CAD

· Comprehensive health care benefits

· Opportunities for professional growth within a rapidly scaling company

· Collaboration with international teams across North America and the UK


If you're a customer-focused professional looking to grow your career with a fast-paced, innovative organization, we'd love to hear from you.

Apply now to join the RAM Global Solutions team.

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