Title Junior Optimization Service Manager

2 weeks ago

Vaughan, Ontario, Canada Syntax México Full time

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Summary
The Junior Optimization Service Manager at Syntax plays a vital role in supporting client partnerships by assisting in the delivery of SAP optimization services. This entry-level position focuses on enhancing operational efficiencies, contributing to continuous application improvements, and supporting innovation efforts, serving as an integral part of the Client Center of Excellence team.

Key Responsibilities

  • Assist in managing a portfolio of Syntax Global SAP Optimization Service clients, ensuring service delivery aligns with business needs.
  • Support daily operations, including planning, communication, and issue resolution to meet service level agreements.
  • Collaborate with senior SAP consultants to help deliver effective solutions that enhance client business processes.
  • Help compile and present performance reports to clients, discussing service levels and challenges.
  • Participate in continuous business improvements in SAP applications, following client methodologies and Syntax's agile practices.

Required Qualifications

  • 0-2 years of experience in ERP projects or related fields.
  • Basic understanding of core SAP modules (FI, CO, MM, PP, SD) and their integrations.
  • Familiarity with ITSM tools like ServiceNow or SAP Solution Manager is a plus.

Preferred Qualifications

  • Certifications in best practices (ISO, ITIL, COBIT, Six Sigma, Lean IT) are advantageous.
  • Strong communication skills and a willingness to learn about managing client expectations.
  • Flexibility to travel for client relationship building as needed.

Education & Certifications

  • Bachelor's degree in a relevant field; IT degree preferred.
  • Relevant project management or SAP methodology certifications are a plus.

Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

  • Competitive, above-average compensation
  • Global tourist: With us, you can also work from abroad from time to time
  • Flexible working time models, home office
  • Attractive benefits, e.g. company pension scheme or various health offers
  • A modern environment in which the "you" is part of it
  • Open feedback culture, flat hierarchies and a motivated team
  • Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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