Customer Service Representative

7 days ago

Surrey, British Columbia, Canada Atosa USA, Inc. Full time

Atosa Canada, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team.

Job Description

The Customer Service Representative is responsible for the accurate and efficient processing of customer orders for materials and merchandise. This role involves receiving and entering orders, tracking their progress, and notifying customers of any changes in delivery schedules. The representative maintains detailed records of pricing, inventory levels, delivery dates, and other transaction-related data using specialized software or tracking systems. In addition to addressing non-technical customer inquiries via phone or email, the role supports effective communication and issue resolution. The representative also collaborates with internal departments to ensure customer satisfaction and updates customer relationship databases as needed.

Responsibilities

  • Receive and verify orders, ensuring availability and stock using accounting software.
  • Monitor customer credit terms and provide updates on order status, delivery dates, and freight charges.
  • Input orders accurately into accounting software and maintain effective communication with warehouse staff.
  • Offer freight quotations and generate Bill of Lading documents for outgoing shipments.
  • Process freight claims for damaged units.
  • Create sales orders and invoices using accounting software.
  • Issue credit memos for returned products and maintain accurate records.
  • Establish and maintain a systematic filing system for inventory and customer records.
  • Ensure electronic filing and cloud storage of documents.
  • Interact professionally with customers via phone and email, providing accurate information and addressing concerns.
  • Receive purchase orders and handle messages promptly and courteously.
  • Provide real-time inventory updates upon request.
  • Collaborate with Operations Manager and warehouse personnel to maintain accurate inventory records.
  • Perform additional duties as assigned by the hiring manager.

Requirements

Qualifications

  • At least 2 years of relevant experience in customer service, logistics, billing, or a related area.
  • Ability to prioritize, multitask, and thrive in a fast-paced environment.
  • Strong attention to detail and high degree of accuracy.
  • Excellent organizational and data management skills.
  • Basic understanding of invoicing and crediting processes.
  • Effective written and verbal communication skills with a strong customer service focus.
  • Proficiency in 10-key and data entry, intermediate to advanced level.
  • Proficient in English and MS Office suite.
  • Strong problem-solving abilities.
  • Ability to work efficiently within a team.

*This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. *

  • Customer Service Representative

    1 week ago

    Surrey, British Columbia, Canada Atosa Full time $40,000 - $70,000 per year

    :Atosa Canada, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in...

  • Customer Service Representative

    5 days ago

    Surrey, British Columbia, Canada U-Haul Full time

    Location: th Ave, Surrey, British Columbia V3W7P9 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring...

  • Customer Service Representative

    1 week ago

    Surrey, British Columbia, Canada U-Haul Full time $45,000 - $55,000 per year

    Location: th Ave, Surrey, British Columbia V4N3P9 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring...

  • Customer Service Representative

    5 days ago

    Surrey, British Columbia, Canada TalentSphere Staffing Solutions Full time

    TalentSphere Staffing Solutions is partnered with one of the most trusted names within the HVAC space in North America. Our client is a manufacturer & distributor and carries one of the most comprehensive product lines in the industry. We are looking for a new Customer Service Rep for their Surrey office.You'll be responsible for preparing proposals,...

  • Customer Service Representative

    7 days ago

    Surrey, British Columbia, Canada Finning Full time $55,000 - $60,000

    Company:Finning CanadaNumber of Openings:1Worker Type:PermanentPosition Overview:Join Finning and deliver exceptional customer service at our rental counter. This position offers:• Opportunities to build strong customer relationships and support construction projects.• A fast-paced, dynamic work environment with hands-on involvement in equipment...

  • Customer Service Representative

    5 days ago

    Surrey, British Columbia, Canada Sunrise Farms Full time

    Sunrise Farms is a group of companies with primary focus in the poultry industry From our hatcheries to our "ready to eat" state of the art cooking facilities we service customers in the retail, food service and industrial sectors. We are proud of our support of the Canadian farm as well as our investment in the latest equipment and technologies at our...

  • Customer Service Representative

    5 days ago

    Surrey, British Columbia, Canada Sunrise Farms Full time

    Sunrise Farms is a group of companies with primary focus in the poultry industry.From our hatcheries to our "ready to eat" state of the art cooking facilities we service customers in the retail, food service and industrial sectors. We are proud of our support of the Canadian farm as well as our investment in the latest equipment and technologies at our...

  • Customer Service Representative

    2 weeks ago

    Surrey, British Columbia, Canada Culligan Full time $45,000 - $60,000 per year

    Our CompanyCulligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. ResponsibilitiesAssist customers in person and on the phone in a professional mannerSet up deliveries and book service...

  • Customer Care Representative

    2 weeks ago

    Surrey, British Columbia, Canada Swish Maintenance Limited Full time $45,000 - $60,000 per year

    Start your Sales or Operations career and join Swish as a Customer Care RepresentativeWhat does Swish do?Swish is a Canadian company, family-owned-and-operated since 1956. Coast-to-coast, our communities should feel confident that the spaces they work and live in are clean and hygienic. That's why we are Canada's source for quality cleaning supplies and...

  • Customer Service

    3 days ago

    Surrey, British Columbia, Canada Elevation Fitness Full time

    Join Our Team at Elevation FitnessElevation Fitness is seeking high-energy, outgoing Customer Service Representatives to join our dynamic team. We're looking for individuals who thrive in a social, fast-paced environment and enjoy connecting with people.Ideal candidates are:Confident, friendly, and enthusiasticReliable and responsible, with dependable...