Customer Care Representative

Start your Sales or Operations career and join Swish as a Customer Care Representative
What does Swish do?
Swish is a Canadian company, family-owned-and-operated since 1956. Coast-to-coast, our communities should feel confident that the spaces they work and live in are clean and hygienic. That's why we are Canada's source for quality cleaning supplies and equipment. With solutions as diverse as our customers' needs, Swish offers custom, professional grade, environmentally friendly solutions in a wide variety of product and service areas including: Hand Hygiene, Surface Disinfecting, Kitchen/Laundry/Warewash, Floor Care and Matting, Cleaning Tools and Powered Equipment, Safety and PPE, and more.

What does a Customer Care Representative do?
Enter the role of a Customer Care Representative, where your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective communication skills and a comprehensive understanding of the Swish's products will be key assets.

More Specific Responsibilities

• Develop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needs
• Accurately take customer orders by email or telephone in an efficient manner
• Assist customers with online orders or questions related to Swish's website
• Proactively engage customers by reaching out to discuss and understand their business needs, encouraging additions to existing orders, and sharing information about new products
• Develop an extensive knowledge of Swish's products and services in order to assist customers with best-in-class cleaning solutions
• When necessary, handle customer complaints by providing appropriate solutions or alternatives with realistic timelines and following up to ensure resolution was achieved
• Ensure mailed orders are shipped promptly with accurate record keeping of invoices and PO #s
• Complete invoicing, billing, and reporting
• Utilize ERP and CRM platforms with confidence
• Communicate with various teams and branches to obtain stock to fill backorders
• Respond to and direct equipment service calls and provide timely updates to customers on the status of repairs
• Assist as needed in the day-to-day operations of Swish's retail store by serving customers, invoicing orders, and retail merchandising

What do you need?

• High School diploma
• 1-2 years' experience in a customer-facing role. Sales experience is considered an asset
• Basic customer service skills to confidently and accurately address customers' needs
• Organizational and multitasking skills
• Strong computer and technical skills including experience with MS Excel
• Experience with a CRM and other sales technologies is considered an asset
• eCommerce experience considered an asset
• Attention to detail to accurately process invoices and reporting
• Professional demeanor and telephone etiquette

When You Join Swish, You Can Expect

• Membership in the Swish family - we treat our employees with integrity and always have, since 1956.
• Salary range: $45,000 - $60,000, plus performance bonuses.
• Access to hundreds of perks from the Home, Wellness, Travel, Fashion, and other industries.
• Unlimited training and development with an industry-leading brand.

• Excellent company-paid benefits, including:

• Extended Health & Dental Care

• Employee Assistance program
• Company contributions to your Registered Retirement Savings Plan

Swish is an equal opportunity employer, offering an above average compensation and benefit package, as well as excellent opportunities for professional development and advancement with a growing CANADIAN company.

Swish Maintenance Limited is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). Should any applicant require accommodation through the recruitment and selection process, please inform Human Resources.

Pre-Employment Screening: The Swish Group of Companies is committed to maintaining a safe and secure work environment. As a condition of employment, candidates may be required to undergo a criminal record check, including in cases where such checks are mandated by clients as a requirement for access to their sites or properties. For roles involving the operation of a motor vehicle, a valid driver's license and a satisfactory driver's abstract will also be required.