Health Analyst, Planning, Evaluation and Risk

What We Do

The South-East Ottawa Community Health Centre (SEOCHC) is a community-based organization that has provided integrated, interdisciplinary team-based care for over 40 years. Our mission is to make a positive difference in the lives of people who face inequities – by providing accessible community health and social services. We look to bring people together with the resources, expertise and services they need so that we can do our part to build a healthy, thriving community. At the heart of our delivery model are our shared commitment to equity and social justice, whole person health, community collaboration, heart driven integrity and evidence informed excellence.

Our talented, passionate team at SEOCHC makes a real and tangible impact on the lives of the residents of our community. We collaborate to deliver best-in-class services and care, and we're looking for our next Health Analyst, Planning, Evaluation, and Risk to join us in our mission.

Overview

The Health Analyst, Planning, Evaluation and Risk will lead data governance, data quality improvements, and analytics to support performance measurement, planning, and quality improvement initiatives across the Centre. This role will work in a matrix, team-based environment under the overall supervision of the Director, Finance & Corporate Services.

The Health Analyst will be responsible for developing and implementing data workflows, quality assurance processes, and privacy protocols to strengthen the integrity and use of health data. The Health Analyst will also design and monitor performance metrics, indicators, and reporting tools to support evidence-informed decision-making, evaluation, and Centre-wide quality improvement planning.

Key Responsibilities

Overall Data Governance

• Act as a change agent and coach to inter-disciplinary teams on data management, performance measurement and effective use of digital health assets.

• Design data workflows and develop policies and standard operating procedures to ensure high quality datasets across the Centre

• Utilize the People, Process, and Technology framework to develop a data quality strategy for the Centre
• Support the Privacy Officer with the development of data privacy assurance protocols and the administration of routine privacy audits

Data Quality Improvement

• Develop and support administrative staff in maintaining data quality assurance processes (i.e. data verification/validation, audits, data clean-up, etc.)
• Develop data quality indicators/metrics to monitor trends
• Support leadership to monitor established data quality assurance processes using data quality metrics
• Drive data quality improvement activities for priority datasets (i.e. sociodemographic data, clinical datasets, etc.)
• Identify datasets fit for use (i.e. data analytics)
• Identify and implement data automation tools to eliminate duplication of data, errors, and manual data entry
• Identifies other data collection methods as needed that could be of benefit

Quality Improvement, Decision-Making, Reporting, & Performance Management

• Develop quality improvement and performance management metrics/indicators and monitoring reports/dashboards (i.e. patient safety indicators, health outcome measures, clinician performance metrics, patient reported outcome measures, etc.)
• Support leadership with utilizing LEAN and QI tools/methodologies (root cause analyses, process mapping, run charts, PSDA cycles, etc.)
• Provide decision-support tools to senior leadership for planning operations
• Utilize project management, business process management, and change management disciplines to ensure timely and cost-effective efforts
• Lead quarterly and annual reports for internal operations and external reporting
• Develop quality improvement plans Centre-wide under the direction of the Director, Health Services
• Provides leadership for and reports on client experience surveys, community needs assessments, and health equity measures.
• Assist with other duties as assigned.

Qualifications

• Master's in Public Health, Health Administration, Epidemiology or equivalent combination of training and experience.
• 3-5 years experience in a health setting, experience with not-for-profit organizations is an asset.
• Expertise in electronic health records data management (i.e. data life cycle management and data stewardship)
• Demonstrated understanding of quality improvement and program evaluation frameworks and able to generate indicators to support effective and strategic decision-making with a health equity lens.
• Uses a variety of software applications at an advanced level to prepare reports and conduct statistical analysis.
• Demonstrated skills in developing standard operating procedures for the collection, maintenance, and use of high-quality data
• Strong interpersonal and project management skills with ability to pro-actively think outside the box.
• Excellent writing skills and possesses ability to generate comprehensive reports.
• Experience working with a diverse interprofessional team.
• Experience with Electronic Health Records (specifically PSS) and reporting tools (J reports, BIRT, OHRS, etc.).
• Uses a variety of software applications at an advanced level to prepare reports and conduct statistical analysis.
• Demonstrated skills in policy development and presentations to a variety of audiences
• French is considered an asset

Salary range is $80, $91,036.40 commiserate with experience

What we Offer

• The Centre offers excellent employee benefits including generous leaves as well as Extended Health & Dental coverage.
• Opportunities for professional development.
• The Centre is a participant in the Healthcare of Ontario Pension Plan (HOOPP).

Additional Information

For more information on our Centre visit

Please apply with your resume and a cover letter.

Thank you for your time and interest, however, please note that only applicants selected for an interview will be contacted.

The Centre is committed to employment equity. SEOCHC will provide accommodation for applicants with disabilities in its recruitment process. If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation.

We strongly encourage applications from individuals who reflect the diversity of the communities we serve, including but not limited to Indigenous Peoples, racialized persons, members of the 2SLGBTQIA+ community, persons with disabilities, and others with lived experience of systemic barriers to equity.