Senior Manager, Client Readiness

Location:

At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work.  We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Job Description

At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work. We're committed to building our dedicated team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an exciting work culture and fun environment We offer competitive salaries, a phenomenal benefits package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless

We seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, adaptable to change, and up to the challenges provided in a fast-paced environment apply today

Reporting to the Director, Strategic Execution Office, the Senior Manager, Client Readiness will lead the transformation engagement strategy for SHN's external partners and clients. This role ensures our client community is informed, supported, and aligned as SHN transitions to a modern, unified digital foundation for specialty program delivery. 

This position is critical to ensure that our clients not only understand the transformation journey but also see themselves as integral partners in building the future of specialty care. The Senior Manager, Client Readiness will serve as the bridge between SHN's internal transformation and its external impact—fostering trust, transparency, and collaboration throughout the journey. 

Key Responsibilities 

• Client Readiness Strategy: Develop and implement a multi-level communication and change plan for SHN's client community—tailored for executives, program managers, and operational teams. 

• Partner Engagement: Build confidence and understanding across clients, articulating how the transformation will unlock long-term value and improved outcomes. 

• Client Change Leadership: Lead client-facing readiness and change workstreams, including communications, agreement updates, and alignment of Statements of Work with new standards and operating models. 

• Enable Client-Facing Teams: Equip SHN's client-facing leaders with the messaging, materials, and confidence to communicate transformation progress and respond to client needs effectively. 

• Build Advocacy and Support: Create mechanisms for client feedback and collaboration to ensure mutual understanding and proactive management of change impacts. 

• Message Consistency: Align all external messaging with internal readiness and transformation communications to present a unified story of progress, vision, and confidence. 

• Drive Adoption and Alignment: Reinforce the strategic shift from customization to standardized, scalable solutions—positioning clients to fully benefit from shared innovation, faster delivery, and future-ready platforms. 

• Build confidence in SHN's transformation journey, internally and externally. 

• Ensure clear direction and shared purpose across teams and clients. 

• Represent the voice of readiness in the core transformation project team, ensuring people, processes, and partners are prepared for change. 

Qualifications 

• 8+ years of experience in client engagement, change management, or strategic communications within healthcare, technology, or life sciences sectors. 

• Strong executive presence and experience managing senior client relationships through periods of significant change. 

• Demonstrated success developing and executing large-scale communication and engagement strategies. 

• Excellent storytelling, facilitation, and influence skills. 

• Ability to translate technical and operational transformation into clear, client-relevant messaging. 

• Understanding of CRM and digital ecosystem transformations preferred. 

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You'll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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