Sr Manager/Director of Client Experience

This is your chance to build a meaningful career in a high-growth, entrepreneurial environment as we lead the charge towards IPO. If you're ready to challenge the status quo and make an impact, we invite top talent to join us on this exciting journey.

Job Type:
Full-time Permanent

Pay:
$80,000 – $110, % performance-based bonus

•
Automatic eligibility to participate in the Company's stock option plan after six (6) months of continuous employment

• Senior leadership role with meaningful impact on company growth and client success

** This position is 5 days in Office in Mississauga, ON.

Benefits:

• Comprehensive health, dental, and vision coverage
• Paid vacation to rest and recharge
• Free on-site parking for your convenience
• Access to our on-site gym and wellness facilities

Why BoomerangFX?

BoomerangFX is a global SaaS growth platform built for private-pay healthcare, powering thousands of clinics across aesthetics, wellness, functional medicine, and specialty care. Our platform integrates practice management, digital marketing, AI-driven lead conversion, and education into a single operating system designed to scale high-performance clinics worldwide.

As we continue to scale rapidly across North America and internationally, client experience is a critical competitive differentiator. We are investing in senior leadership to elevate how clients engage with, adopt, and grow on the BoomerangFX platform.

Summary Of The Role:

We are seeking a
Senior Manager/Director of Client Experience
—a seasoned, client-focused executive leader responsible for owning and elevating the end-to-end client journey. This is a senior leadership role accountable for client satisfaction, retention, expansion, and operational excellence across all client-facing functions.

The ideal candidate brings
8+ years of progressive leadership experience
, with direct exposure to client management, solutions delivery, sales collaboration, and operational execution in a complex, multi-stakeholder environment.

This role is
fully onsite, five days per week
, reflecting the leadership presence, cross-functional collaboration, and accountability required.

Key Responsibilities:

Client Experience Leadership

• Own and continuously improve the end-to-end client experience across onboarding, implementation, support, growth, and renewal

• Act as an executive escalation point for high-impact client issues, ensuring swift and effective resolution

• Build trusted relationships with key enterprise and strategic clients

Cross-Functional Execution

• Partner closely with Sales, Product, Marketing, Operations, and Technology to ensure seamless client delivery

• Align client experience strategy with revenue growth, retention, and expansion goals

• Translate client feedback into actionable insights that influence product and service enhancements

Team Leadership & Performance

• Lead, mentor, and scale high-performing client-facing teams across Customer Success, Account Management, and related functions

• Establish clear performance metrics, accountability frameworks, and operating rhythms

• Drive a culture of ownership, responsiveness, and client-centric execution

Operational Excellence

• Design and optimize processes that improve efficiency, consistency, and client outcomes

• Leverage data, KPIs, and dashboards to proactively manage client health and performance

• Ensure predictable delivery and high standards of service as the business scales

What We're Looking For:

Experience

•
8+ years of progressive leadership experience
leading client-facing teams in a solutions-based environment

• Demonstrated exposure to
client management, sales partnership, operations, and delivery

• Proven,
verifiable North American leadership experience

• Background in SaaS required, overseeing implementations training teams

• Exposure to Digital Marketing preferred

Education

• Bachelor's degree in Business or a related discipline required

•
Master's-level education (MBA or equivalent) strongly preferred

Attributes

• Executive presence with a strong client-first mindset

• Strategic thinker with hands-on operational discipline

• Comfortable leading through complexity and scale

• Clear communicator with the ability to influence senior internal and external stakeholders

• Thrives in a high-accountability, onsite leadership environment

BoomerangFX is an equal opportunity employer.
We value leaders who combine client obsession with execution excellence and accountability.