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IT Service Desk Technician

2 hours ago

Calgary, Alberta, Canada Jayman BUILT Full time

Builder of the year 27 times.
 

Picture a career with us.

Jayman BUILT, one of Alberta's top home builders, currently has an opening for a
IT Service Desk Technician
in
at our
Calgary
location.

As a 2025 Best Managed Company, we will provide you with:

  • Competitive compensation and incentive program

  • Flexible health and dental benefits

  • Opportunity to participate in a unique Jayman Employee Investment program

  • Employer matching Group RRSP program and discount programs on Jayman products

  • Continuing education is a focus at Jayman, and you have the opportunity to participate in annual customized education & training

  • Opportunity for growth and career advancement

  • Employee Discounts

  • Social Club events

  • On-site gym & parking

As a
IT Service Desk Technician
, you are based in
Calgary
and are responsible for directly supporting our business users with IT issues or requests in both Calgary and Edmonton (remotely). Some occasion travel to our Sales Centres will be required.

What You Will Bring to the Table:

  • Microsoft Certified Systems Engineer, Information Technology Management Certificate or an equivalent.

  • End-user support experience.

  • Excellent communication skills with the ability to communicate technological concepts to non-technical users.

  • High level of motivation, positive attitude and strong sense of ownership.

  • Understanding of support processes and methodologies.

  • Understanding of industry standard support methodologies.

  • Understanding of software applications relevant to support.

  • Understanding of networking equipment and best practices. (Firewalls, Switches, WAP).

  • Microsoft SQL experience work be a definite asset.

Software / Services:

  • Microsoft Windows (10), Windows Server

  • Office 365/ Microsoft Azure

  • Meraki

  • Active Directory/ Azure AD

  • FAST by Constellation HB

  • Dynamics 365

  • Managed Engine Service Desk Plus

  • MSSQL

A day in the life: 

  • Directly support business users with IT issues and requests and manage those requests through to completion.

  • Provide IT orientations and new hire documentation to new users as they commence employment.

  • Develop IT self-help articles and procedures for common IT issues and publish them to users.

  • Adhere to Security Policies throughout all support tasks and procedures.

  • Ensure support documentation is current and complete.

  • Ensure Users and IT teams are appropriately informed of issues or outages and timelines for repair.

  • Be available as part of an on-call rotation to support our Sales Centres evenings till 8 PM and on weekends from 12 PM - 5 PM.

For the last 45 years, Jayman BUILT has been proud to be one of Alberta's top home builders. Join the award-winning team and contribute to our exceptional track record.

We thank all applicants for their interest; however only those selected for an interview will be contacted.  No telephone or agency inquiries please.