Member Engagement Associate

Join Our Ottawa Team

We are a renowned luxury health and wellness group committed to delivering exceptional experiences to our members, guests, and team members. We're redefining health and wellness by hosting elevated fitness experiences complimented by luxury amenities. Our all in one, boutique studio fitness and wellness clubs, inspire our members to sweat, recover, relax, play, and connect. We pride ourselves on our dedication to service excellence while fostering a culture of innovation and empowerment within our team. Join us as we prepare for the opening of our premier 129,000 square foot flagship location in Ottawa

Position Overview:

As an Altea Member Engagement Associate you will be the first point of contact for our members and prospective clients. Your role is crucial in delivering an outstanding customer experience that reflects our brand's commitment to excellence and sophistication. You will handle inquiries, resolve issues, and assist with various tasks to ensure that every interaction is seamless and enjoyable.

You relish in working with people and consistently provide a five-star customer service experience to all members and guests. You have a knack for establishing rapport and building relationships. You spread joy and optimism while consistently improving member retention by anticipating member needs and exceeding those expectations day in and day out.

You are a cheerful customer service master who is passionate about helping people. You are team focused with strong product knowledge of all programs, prices, services, and policies.

We are seeking both Full Time Member Engagement Associates and Part Time. Join our team and become part of a culture that celebrates excellence, fosters innovation, and values teamwork

This job might be for you if you have the following talents & spirit:

• You Have Communication Superpowers: and are a good listener and speaker to help customers and employees understand your direction and recommendations.
• You're Customer Service Orientated: You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolves customer problems to the customer's satisfaction.
• You're Detail-Oriented: You cross your t's and dot your i's by maintaining client records highly organized with flawless attention to detail. You're not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.
• You're Efficient & Resourceful: You're a skilled multi-tasker and can handle juggling various tasks with a smile on your face. You maximize your time by being highly efficient.
• You're a Team Player: You actively participate and foster an environment that sustains a collaborative approach to working with others. You're a team player who thrives in a collaborative environment.

As a Member Engagement Associate, a typical day might include the following:

• Meeting and greeting a ton of familiar and unfamiliar faces
• Chatting with members about recent progress with their fitness goals
• Answering a member's question about the group fitness schedule for today
• Processing a day pass for a prospective client
• Answering the telephone within 3 rings with a smile on your face
• Rescheduling a new member in for an appointment
• Wiping down the countertops and ensuring all the furniture is arranged appropriately
• Consistently communicating with all departments to better enhance the members' overall experience
• Updating and maintaining accurate records in customer relations management software

To land this role you need to have;

• Post-secondary education relating to the health and fitness industry is an asset
• Additional certifications or workshops relating to customer service are an asset
• 1+ year's experience working in customer service
• All team members must have current CPR/First Aid certification (required to have a minimum of Emergency First Aid and CPR certification) required prior to start date and must be maintained throughout employment. CPR is to be renewed annually.
• All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.

Perks of this position include;

• A competitive salary
• Group Health Benefits
• Complimentary individual membership
• Team Member Perks
• Complete training and development package
• Working alongside great people in a culture that fosters empowerment
• Career-defining growth and development opportunities

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Altea Active. We want to see your personal style - what makes you tick and why you think your next opportunity is with us.

PLEASE NOTE: The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities or requirements. We are an equal opportunity employer, and we believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offenses, disability, or any other legally-protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.

We thank you for your interest; however, only candidates selected for an interview will be contacted.

Required

• CPR
• First Aid
• WHMIS