Sales Associate

2 days ago

Ottawa, Ontario, Canada Club Pilates Full time

Company Overview

Club Pilates offers group Reformer Pilates classes in a variety of formats and levels to accommodate individuals seeking to learn Pilates and improve their fitness. We are a well-established, nationwide brand committed to making Pilates affordable and accessible to our communities.

With over 850 locations across North America, our 2,200 instructors deliver more than 17 million workouts annually. Our class formats serve a wide range of needs from young adults to seniors, and from beginners to advanced practitioners. Club Pilates also offers a comprehensive 500-hour Teacher Training Program to ensure safe, high-quality instruction across a range of Pilates equipment.

We've been recognized by Inc. Magazine's 'Inc. 500' and 'Inc. 5,000' lists, as well as Entrepreneur Magazine's Franchise 500 for two consecutive years.

Position Overview

Club Pilates Rockcliffe is seeking a Part-Time Sales Associate who is driven, reliable, and passionate about wellness. This role is ideal for someone with a background in sales and customer service, and a genuine interest in building relationships with our members.

As a Sales Associate, you will report directly to the General Manager. Your primary responsibilities will include outbound prospecting, member engagement, and limited in-studio sales. Note: Due to the nature of the shift schedule (early mornings and weekends), most sales opportunities will come through proactive lead outreach (calls, follow-ups, etc.).

Key Responsibilities

  • Contact prospects to schedule Intro classes and confirm attendance.
  • Guide new visitors through their first class experience and support conversion to membership.
  • Generate new membership agreements and upsell personal training packages where appropriate.
  • Meet or exceed daily personal sales targets.
  • Build relationships with current members to support satisfaction and retention.
  • Reconnect with inactive members to re-engage them with studio offerings.
  • Participate in local marketing efforts (e.g., flyer distribution, pop-ups, and events).
  • Assist with operational tasks such as studio cleanliness, merchandising, and inventory.
  • Continue developing sales and service skills.
  • Perform other duties as assigned by the General Manager.

Skills & Qualifications

  • 1+ year of experience in a sales or customer-facing role (fitness or retail preferred).
  • Strong verbal communication and interpersonal skills.
  • Confidence in building rapport with a diverse range of individuals.
  • Familiarity with POS systems and basic math for transactions.
  • Ability to multitask and manage time efficiently in a fast-paced setting.
  • Highly organized, detail-oriented, and self-motivated.
  • Bilingual or multilingual candidates are highly encouraged to apply.

Schedule

  • Early morning shifts
  • Evening Shifts
  • Weekend availability is required
  • Flexibility to pick up additional shifts as needed

Compensation & Benefits

  • Hourly Rate: $17.60
  • Commission + performance-based incentives
  • Complimentary Club Pilates Membership (after successful completion of probationary period)

If you're excited about wellness, thrive in a community environment, and enjoy connecting with people - we'd love to hear from you

Job Type: Part-time

Pay: From $17.60 per hour

Benefits:

  • Store discount

Work Location: In person

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