Operations Officer II

1 week ago

Edmonton, Alberta, Canada Kelly Full time

Kelly has partnered with our client in the banking and financial services industry to recruit for an Operations Officer II in Edmonton, Alberta.

Job ID:
57063

Job Title:
Operations Officer II

Duration:
Feb. 2/26 to Aug. 1/26

Hours:
Mon-Fri, core business hours – 37.5 hours per week, 7.5 hours per day (need to be flexible as hours may change)

Pay Rate:
$23.13/hour

Locations:
Hybrid – 2 days on site, 4 days will start at some point (first 4 weeks is 5 days in office for training purposes)–
T5J 2Y8 Edmonton, Alberta

Extension possible: Possibility – based off of business needs and performance

Conversion Possible: Possibility – based off of business needs and performance

Business Unit: 4 - Credit Centre Adjudication

Schedule: M-F, core business hours – 37.5 hours per week, 7.5 hours per day (need to be flexible as hours may change)

OT: Possibly

Rotation: No

  • Remote, Onsite, or Hybrid: Hybrid – 2 days on site, 4 days will start at some point (first 4 weeks is 5 days in office for training purposes)

  • Anchor Days (if applicable): Wednesday

TIMELINES/IMPORTANT DATES:


• Halting: Jan 9th at 1:45pm


• Target interview: Jan 12th and onward

o Interview process: 1 step, virtual, 20 minutes

STORY BEHIND THE NEED:

Reason for request/why opened: BAU

Scope of Project: N/A

Team Size/Culture: 43 people within sub teams

How would performance be measured? Quality control reviews, performance metrics

Training Period: 4 weeks

Back-office vs Telephone work: 100% back office

CANDIDATE PROFILE DETAILS:

Degree/Certifications Required: Post secondary + experience

Years of Overall Experience: 2-4 years of experience

% Interaction with Stakeholders: communicating with solicitors

Preferred Candidate Background: banking, accounting, working at a real estate law firm, bookkeeping experience

Selling Points of Position (CVP): Opportunity for permanent hire or move to different teams, gaining operations skills and experience, great work environment

SUMMARY OF DAY-TO-DAY RESPONSIBILITIES:

Receiving insurance documentation and making sure all files are complete for day of funding

MUST-HAVE Hard Skills:

1.) Strong MS office suite skills

2.) Book keeping, data entry, administration experience

3.) Experience meeting SLA's

5.) Risk experience

SOFT SKILLS:

1.) Strong communication skills (verbal and written)

2.) Strong problem solving skills

3.) Strong client management skills

  1. Strong attention to detail

NICE-TO-HAVE

1.) Real Estate Background

2.) Mortgage funding experience

3.) Law background/experience

DISQUALIFIERS – is there any information/experience on a candidate's resume that would disqualify them from consideration for this position?

  1. The candidate cannot be a licensed mortgage broker

  2. Job hopping, multiple short contracts

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