Content Claims Specialist

We are currently recruiting for a Content Claims Specialist - Field to join our edjuster team in Ottawa, ON, Canada. This is a field role, offering a combination of work from home and travel within the specified region

The Content Claims Specialist (CCS) assists with the inventory and valuation of a policy holder's/claimant's total loss contents. The Content Claims Specialist (CCS) helps list and value items lost in a claim. They handle claims quickly and accurately using edjuster's process and our platform, Exclaim.

As part of this role, responsibilities included, but are not limited to the following:

• Conduct onsite attendance to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.
• Conduct and facilitate virtual meetings with policyholders for data collection during total loss content recreations, guiding them through structured memory exercises to accurately document non-restorable items.
• Ensure consistent and quality turnaround of all claims in accordance with the company's productivity and Performance Excellence Guarantee.
• Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and like, kind, and quality (LKQ) valuation of all total loss contents in an efficient and effective manner per productivity standards.
• Adhere to edjuster Inc.'s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
• Complete/submit detailed work/time logs daily, for all claim tasks completed. 
• Maintain claim related notes in the company's platform Exclaim, related to various tasks involved in handling the claim.
• Coordinating with edjuster teams to ensure timely and accurate completion/pricing and adhering to Like, Kind and Quality (LKQ) standards.
• Consistently promote edjuster's brand, image, and reputation in a professional and positive manner.
• Managing expenses and submission of claim related costs in accordance to company policies and timelines.
• Organize and maintain a structured calendar to prioritize tasks, schedule appointments and manage time effectively in a fast paced environment.

• A Secondary School diploma.
• Prior experience in insurance, customer service, retail, food and beverage, construction or restoration are all relevant and would be considered for the role.
• Some prior background/experience in the Property claims industry would be considered an asset.
• Strong customer service skills. 
• Patience, empathy, and problem-solving skills.
• Ability to work independently in most circumstances, with minimal supervision
• Access to a reliable insured vehicle to travel to claim sites within designated region. 
• Own a current valid driver's license in good standing.
• Strong computer skills (MS Office, Google Workplace, Excel, Outlook, etc.).
• Strong verbal and written communication skills.
• Demonstrated ability to adapt to change and new technology.
• Willingness to learn and continuously improve.
• Must successfully pass both a criminal background check and employment reference verification.
• Must be able to sit or stand for extended periods of time.
• Must be physically capable of performing repetitive motions and tasks as required.
• Comfortable identifying household goods and assigning reasonable values.

Working Conditions:

• Travel is a required integral part of the performance of your duties.
• Occasional overnight travel may be required, corporate credit card provided for work related travel expenses.
• May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
• Maintains a functional home office setup, including a reliable internet connection, and quiet workspace to support remote work, virtual meetings, and secure data handling.
• Must be willing and able to wear appropriate Personal Protective Equipment 

What You Get:

• The role offers an hourly wage of $22 to $25 per hours plus mileage.
• Health benefits including extended health, dental, STD, LTD, AD&D, Life Insurance and Dependent Life Insurance.
• Incentive Compensation and Retirement Savings including TFSA, Employee Stock Purchase Plan and bonus incentives.
• Wellness programs and gym membership.
• Corporate discount programs.
• Work life balance and paid time off policies.
• Paid volunteer hours through Crawford Cares, our internal volunteer committee.

#LI-CD1

#LI-RT1