Senior Analyst, Process Improvement

Your Moneris Career - The Opportunity

Working closely with stakeholders across Sales, Product, & Operations, you will help enable the successful execution of UEAT Phase 3 migration and ensuring merchant onboarding readiness. You will evaluate system performance and lead the design of sustainable process improvements through data analysis and cross-functional collaboration, with a focus on driving revenue, productivity, and cost efficiency.

Location: You will be based in our Toronto or Montreal office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to the Director - Product, Sales & Operations Platforms.

Your Moneris Career - What you'll do

• Lead process readiness and gap analysis to support UEAT Phase 3 migration.

• Drive operational efficiency and reduce manual effort in merchant onboarding.

• Translate business needs into scalable process improvements.

• Support documentation and training for new workflows and tools to ensure smooth adoption and operational continuity.

• Implement and lead reporting improvements from frontline teams to leadership, contributing to the continuous improvement plan.

• Collaborate with Sales, Product and Operations teams to gather input, align departmental needs, and ensure proposed solutions are optimal and do not disrupt parallel processes.

• Develop a quality assurance culture across departments to ensure problem resolution is sustainable.

Your Moneris Career - What you bring

• Bachelor's degree required in a related discipline, or equivalent work experience.

• Minimum 5 years experience working in a process improvement, program management or relevant role.

• Experience in process mapping and optimization, especially in digital onboarding and sales workflows.

• Familiarity with platform integrations (e.g., UEAT, OMS, ServiceNow) and API-driven environments.

• Strong data analysis and reporting capabilities to identify process gaps and measure improvements.

• Proven ability in change management and stakeholder engagement across technical and business teams.

• Agile delivery experience, including working with Product Owners, Analysts, and Developers.

• Lean Six Sigma green belt certification or equivalent.

• Knowledge in 5S, Value stream mapping, A3 process, kaizen methodology.

• Bilingual English & French is a strong asset

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)

• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan

• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace

• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives

• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs

• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts

Find out more about the work perks and benefits you get as a Moneris employee at

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.