Associate, Process Improvement

2 weeks ago

Toronto, Ontario, Canada PSI CRO Full time
Company Description

We are the company that cares – for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together more than 2,800 driven, dedicated and passionate individuals. We work on the frontline of medical science, changing lives, and bringing new medicines to those who need them.

Job Description

Only CV's in English will be considered

Key Responsibilities

  • Become a subject matter expert in all of our internal AI Applications and their capabilities.
  • Apply prompt engineering and prompt engineering frameworks to optimize AI output for different business needs.
  • Create marketing materials, including written copy, graphics, and presentations, to promote AI initiatives.
  • Create Documentation and User Guides on Internal AI Applications
  • Design Workflow Diagrams in Confluence, , or Visio
  • Track work progress, issues, and milestones in Jira, ensuring projects remain on schedule.
  • Manage and follow up on projects, ensuring deadlines are met and deliverables are completed to standard.
  • Lead Intake Meetings for Process Improvement Projects
  • Develop and deliver AI and prompt engineering training sessions for internal teams.
  • Record and edit videos for training, marketing, and project updates.
  • Provide guidance on what AI can and cannot do, setting realistic expectations for stakeholders.
  • Collaborate across departments to ensure successful AI project implementation.
Qualifications

Required Qualifications

  • 3+ years of business analyst experience. Knowledge of process management methodologies such as BPM, Lean, Six Sigma, Agile etc.
  • 2+ years of experience in AI-related roles, digital marketing, or project coordination.
  • Demonstrated expertise in prompt engineering and familiarity with prompt frameworks.
  • Consulting Experience
  • Proven ability to train individuals and teams in AI tools and workflows.
  • Strong project management skills with hands-on Jira experience.
  • Proficiency in recording and editing videos (basic to intermediate).
  • Strong understanding of AI capabilities, limitations, and ethical considerations.
  • Excellent written and verbal communication skills for creating marketing materials and training content.
  • Ability to work cross-functionally and manage multiple priorities.

Preferred Qualifications

  • Experience in AI marketing or technology adoption campaigns.
  • Familiarity with AI tools beyond chat-based models (e.g., image generation, speech-to-text).
  • Knowledge of agile workflows and sprint planning in Jira.
  • Basic graphic design or content creation skills.
  • Background in enterprise or corporate environments.
  • Experience working with RPA Solutions
Additional Information

If you feel it is time to make your skills and knowledge visible within a growing company with true focus on its people, then PSI is the right choice for you. 

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