Part Time Night Auditor

POSITION SUMMARY AND MISSION

The Night Auditor (Part Time) at The Parkside Hotel & Spa is responsible for completing the overnight audit processes and accounting functions such as daily reporting and transaction audits/verification. As a member of our Guest Services Team, the Night Auditor works at our front desk overnight, assisting with late-night guest inquires and concerns as required. In addition, the Night Auditor is well trained on emergency policies and procedures for the hotel to safely act in the event of a hotel emergency or evacuation.

POSITION DESCRIPTION

• Performs all duties as outlined on overnight shift checklist.
• Takes complete responsibility for a cash float.
• Verifies all departures have been checked out in the PMS System.
• Completes any remaining arrivals for the night, including PM accounts.
• Notes any no shows for GSM and Reservations Team to follow up in AM.
• Releases outstanding credit card authorizations from daily departures.
• In charge of ensuring current downtime reports are printed throughout the shift, and emergency keys are located in the correct spot.
• Runs credit limit report, to make sure proper guest credit is established for all in-house guests.
• Runs the audit & verifies that the PMS system rolls over to the next business day.
• Troubleshoots any issues that may arise during the audit with support teams.
• Completes the hotel & spa Daily Activity Report (DAR) and prepares the audit pack for our accounting department.
• Runs various daily reports and sends to team members.
• Takes care of guest requests or concerns professionally, offering resolutions and/or passing along information for the AM supervisor to follow up.
• Provides information to guests pertaining to hotel services and local points of T.E.A.M.S. Team work, Empowerment, Accountable, Motivated to provide personal service, Sustainable interest.
• Prepares documents & reports for daily housekeeping operations.
• Consistently aware of daily house activity (occupied rooms, special events/functions, and information passed on from other departments).
• Monitors the Night Audit email for any communications from management.
• Records and delivers all wake up calls requested by guests.
• Verifies the key sign in sheet noting any keys that may be missing.
• Updates the MOD Report of any shift happenings and effectively communicates shift to shift pass-on including, but not limited to, guest issues and requests.
• Maintains and replenishes all supplies needed for the next shift. Contacts management to report any supplies that need to be ordered.
• Creates guest room reservations in the absence of our reservations team.
• Completes check out duties for departing guests; this includes providing account statements and receiving payment for charges incurred.
• Works as part of the overall team to ensure the hotel's effective and profitable operation.
• Ensures safety procedures are followed as per hotel policy.
• Responds properly in any hotel emergency or safety situation as outlined in the safety policy.
• Adheres to the Parkside Hotel and Spa's commitment to the environment and sustainability
• Performs other duties as assigned.

REQUIREMENTS:

• 1-2 years' experience in Hospitality or Accounting is considered an asset
• Available to work overnight shifts (11:00pm-7:00am), including weekends & holidays.
• Ability to work independently without supervision.
• Flexible, positive and energetic with the ability to work calmly under pressure
• Strong data entry, analytical and communication skills
• Must be proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with PMS Systems is an asset
• Ability to prioritize and to meet all deadlines
• Has a strong understanding of customer service and is able to implement it on a day to day basis.

Thank you for your interest. We look forward to welcoming the successful candidate to the Parkside team

Job Type: Part-time

Pay: From $23.99 per hour

Benefits:

• Extended health care
• On-site gym
• On-site parking
• Paid time off

Application question(s):

• Are you legally eligible to work in Canada? This may include Canadian citizenship, permanent residency, a valid work permit, or other authorization to work in Canada. Only candidates with eligible work status will be considered for this role.

Please specify your current status.

Work Location: In person