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Dispatch Supervisor

2 weeks ago

Fort McMurray, Canada SECURE Full time
About Us

At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our clients. Our strength lies in our size, extensive network, solid reputation, industry expertise, and a relentless can-do attitude.

With an expansive infrastructure network spanning Western Canada and North Dakota, we deliver essential solutions where they are needed most. Our partnerships focus on safely recovering oil and metals, disposing of liquid and solid waste, recycling materials such as metals, water, and oil, and reclaiming contaminated land to reduce environmental footprints.

SECURE is committed to innovation, helping our customers lower costs, reduce greenhouse gas (GHG) emissions, and exceed their business, safety, and environmental goals. We go beyond expectations — mitigating risks, reducing financial obligations, and maximizing value for our clients.

Join SECURE, where we step up to make a meaningful difference in the industries we serve and the world we share.

Your Opportunity at SECURE

The Dispatch Supervisor oversees daily transportation operations, including fleet maintenance coordination, while actively supporting dispatch functions. This role provides frontline leadership to drivers, ensures safe and efficient scheduling of services, and maintains strong customer service and safety standards.

Work Environment

The Dispatch Supervisor role is a full-time, Monday to Friday position and includes after-hours on-call availability to support operational needs as they arise. This is an 18-month fixed-term contract and is not eligible for benefits.

A Day in The Life

Operations & Dispatch Coordination

  • Coordinate and manage daily dispatch operations for internal and external service requests.
  • Schedule work orders and optimize service routes to support efficient driver and equipment utilization.
  • Ensure drivers are prepared with required documentation, inventory, and site-specific information.
  • Manage ongoing driver site access, onboarding, and vehicle pass requirements for various locations.
  • Understand, communicate, and ensure compliance with site-specific safety requirements, as well as DOT and TDG regulations.
  • Monitor dispatch activity and proactively resolve driver or operational issues as they arise.
  • Provide after-hours operational support as required.

Fleet & Asset Management

  • Coordinate yard and shop activities to support maintenance needs, operational inventory, and consumable inventory.
  • Collaborate with maintenance teams to ensure timely truck maintenance and minimize downtime.
  • Monitor fleet availability, fuel usage, and maintenance costs.
  • Support driver compliance and training related to ELD, IVMS, IMEC, and dispatch systems.

Leadership & People Management

  • Lead daily transportation operations in alignment with SECURE's values.
  • Set clear expectations and provide coaching, feedback, and performance management to support team development.
  • Manage schedules, approve timesheets, and support employee onboarding and training.
  • Ensure adherence to all safety protocols, regulatory requirements, and operational best practices.
  • Serve as a people leader by managing operator performance and developing high-performing teams aligned with SECURE's values and expectations.
  • Conduct employee progressions and performance reviews.
  • Implement, train, and reinforce Standard Operating Procedures (SOPs) through coaching, training, and leadership oversight.
Skills, Experience & Qualifications
  • Grade 12 diploma or General Education Diploma (GED).
  • A valid Class 5 driver's license
  • Minimum 5 years of supervisory experience, preferably in a transportation-related role.
  • Previous hands-on dispatch experience in transportation, waste, or oil & gas environments.
  • Knowledge of TDG regulations and Provincial/Federal DOT requirements.
  • Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
  • Proven ability to lead, mentor, and guide employees effectively.
  • Excellent verbal and written communication skills, including the ability to prepare technical reports.
  • Proficiency in Microsoft Office and company-specific applications.
What's in it for you

At SECURE, we focus on opportunities for growth and improvement; for our employees, our customers, our partners, and the communities we operate in. We are an energetic team, driven by the needs of our customers, and we care about making a meaningful contribution. We strive to attract, retain, and motivate employees by offering a competitive compensation package that recognizes employee contributions and performance.

In addition to rewarding job opportunities, we offer:

Competitive industry wages, and compensation programs which includes:

  • Employer paid benefits: health, dental & more
  • Health care spending account
  • Employee wellness program
  • Employee savings plans
  • Career progression
  • A competitive employee referral program
  • Industry leading safety standards
  • Community investment initiatives Our Stories

We believe our team's strength comes from our diversity.

Every SECURE employee has a right to feel safe and welcome. We pride ourselves on being respectful workplace where all employees have equal access to opportunity and support. 

We are a trusted partner. We extend those same efforts outside of the organization through our respectful engagement with our diverse base of stakeholders in the communities in which we operate.

Applicants are not assessed on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, or physical handicap. Our operations span across Canada and the United States and we actively seek out a wide range of applicants for both field operations and office roles.