Operation Manager

About CTBC Bank Corp. (Canada):

CTBC Bank Corp. (Canada) has proudly served our customers for over 20 years. We are an equal opportunity employer that values diversity and is committed to fostering an open, accessible, and inclusive work environment. We believe in supporting our employees' growth and development to help them achieve their personal and professional goals.

CTBC Bank Corp. (Canada) is a subsidiary of CTBC Holding Company Ltd. and is the largest publicly listed bank headquartered in Taiwan. As part of a global banking network with industry leading reputation in the Asia Pacific, we continue to place our clients in the forefront of our services. We are all about our clients, our business, and our people. If you are looking for an opportunity to grow and learn in financial services, join us at CTBC Bank to expand your experiences in financial services, customer relations, and banking.

Operation Manager (Banking Process)

Job Scope:

• Provide oversight of back-office and branch-supported banking operations to ensure consistent, efficient, and compliant execution.
• Govern operational policies and manuals across retail and commercial banking.
• Support oversight of account lifecycle activities, including account opening, maintenance, and closure.
• Support oversight of customer onboarding, verification, CDD, and EDD processes in accordance with AML/ATF requirements.
• Supervise branch operations to ensure consistent application of approved procedures and service standards.
• Identify and drive continuous improvement opportunities to streamline processes and enhance operational effectiveness.
• Ensure the completeness, accuracy, and proper maintenance of business and operational documentation to protect the Bank's interests.

Key Responsibilities:

• Oversee end-to-end banking operations to ensure consistent and effective execution across the Bank.
• Ensure operational processes align with enterprise risk frameworks, internal control standards, and service expectations.
• Develop, maintain, and govern operational policies, procedures, and manuals.
• Ensure business and operational documentation comply with regulatory requirements and internal standards.
• Support account opening and account closure processes for retail and commercial customers.
• Ensure KYC, CDD, and EDD requirements are applied consistently and effectively in accordance with AML/ATF regulations.
• Supervise and oversee branch operations to ensure consistent application of approved policies and procedures.
• Maintain effective working relationships with correspondent banks and external partners.
• Provide training and ongoing development to enhance staff banking knowledge and operational capability.
• Ensure timely and accurate submission of reports to OSFI and Head Office.
• Perform other duties and support projects as assigned by management.

Qualifications:

• University degree / College diploma in business administration
• 3 – 5 years of related work experiences in a Canadian Banking Institution
• At least 5 years of experience in a similar role
• Strong knowledge in managing credit, operational, and regulatory risk.
• Previous experience in a managerial role (preferably in banking operations) an asset.
• Strong communication and conflict resolution skills.
• Must have leadership skills to develop and maintain a high level of teamwork, motivation, and commitment.
• Understands banking legislation and regulation.
• Demonstrates experience to lead others.
• Fluency in Mandarin Chinese an asset.

Recruitment Process and Privacy Notice:

We thank all applicants for their interest in joining CTBC Bank Corp. (Canada). Please note that only shortlisted candidates will be contacted.

To learn how we handle applicant personal information, please refer to our Applicant Privacy Notice available on our website