Strategic Customer Success Manager, EMEA

1 week ago

Canada Jobgether Full time
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager, EMEA. In this role, you will have the opportunity to drive product adoption, enhance customer health, and ensure long-term value for our partner's most complex and largest enterprise customers. Your expertise will shape the support for a diverse clientele, ranging from rapidly growing teams to established public companies. This position requires a strong understanding of a highly configurable product, providing insight into how customers can effectively integrate these solutions into their hiring processes. Accountabilities
  • Partner with upmarket customers to drive product adoption and retention.
  • Manage a strategic portfolio of approximately 20 enterprise customers with significant ARR.
  • Foster multi-threaded relationships and proactively monitor customer health.
  • Collaborate with Sales, Product, Support, and Operations teams to align stakeholder communication.
  • Tailor configurations and create training to meet specific customer needs for successful outcomes.
  • Anticipate risks and support customers through evolving workflows.
Requirements
  • Minimum of five years of customer success experience in B2B SaaS.
  • Proven ability to manage strategic customer accounts exceeding $2m in ARR.
  • Experience working with complex, configurable products.
  • Strong communication skills to convey complex concepts simply.
  • Detail-oriented with a focus on timely follow-ups and CRM updates.
  • Curiosity to explore product details and adaptability to customer needs.
Benefits
  • Emphasis on high-quality work with a focus on thoroughness.
  • 10-year exercise window for stock options, allowing flexibility.
  • Unlimited Paid Time Off (PTO) policy.
  • Fully paid family leave for twelve weeks within the US.
  • Generous budget for equipment, software, and office furniture.
  • $100/month education budget, with support for additional professional development.
Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team We appreciate your interest and wish you the best Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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