Strategic Customer Success Manager, EMEA

3 weeks ago

Canada Creek Medium Full time

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager, EMEA. In this role, you will have the opportunity to drive product adoption, enhance customer health, and ensure long-term value for our partner's most complex and largest enterprise customers. Your expertise will shape the support for a diverse clientele, ranging from rapidly growing teams to established public companies. This position requires a strong understanding of a highly configurable product, providing insight into how customers can effectively integrate these solutions into their hiring processes.

Accountabilities

- Partner with upmarket customers to drive product adoption and retention.

- Manage a strategic portfolio of approximately 20 enterprise customers with significant ARR.

- Foster multi-threaded relationships and proactively monitor customer health.

- Collaborate with Sales, Product, Support, and Operations teams to align stakeholder communication.

- Tailor configurations and create training to meet specific customer needs for successful outcomes.

- Anticipate risks and support customers through evolving workflows.

Requirements

- Minimum of five years of customer success experience in B2B SaaS.

- Proven ability to manage strategic customer accounts exceeding $2m in ARR.

- Experience working with complex, configurable products.

- Strong communication skills to convey complex concepts simply.

- Detail-oriented with a focus on timely follow-ups and CRM updates.

- Curiosity to explore product details and adaptability to customer needs.

Benefits

- Emphasis on high-quality work with a focus on thoroughness.

- 10-year exercise window for stock options, allowing flexibility.

- Unlimited Paid Time Off (PTO) policy.

- Fully paid family leave for twelve weeks within the US.

- Generous budget for equipment, software, and office furniture.

- $100/month education budget, with support for additional professional development.

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